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Lead and standardize ticket operations across three Minor League Baseball teams, overseeing ticketing systems, season-ticket renewals, data integrity, vendor relationships, reporting, budgets, box office security, staff training, and cross-department collaboration to ensure timely fulfillment and excellent customer service.

Lead and manage all ticketing operations to maximize revenue and ensure excellent customer service. Oversee ticket office staff, maintain ticketing and CRM systems, coordinate promotions and customer events, resolve sales issues, liaise with promoters and facility partners, and collaborate with marketing to drive season, group, and single-game ticket sales.