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Coordinate and execute freight shipments from pickup through delivery, monitor load progress, update internal systems and documentation, communicate with carriers/drivers and internal teams, resolve service issues, and support carrier sourcing, bidding, and rate negotiation while maintaining accurate tracking and customer updates.

Manages the full freight brokerage sales cycle, from prospecting and closing new shipper accounts to coordinating shipment execution and growing a profitable book of business. Responsibilities include 150+ daily outbound calls, pipeline management, customer and carrier rate negotiation, margin protection, shipment oversight, relationship development, and proactive customer communication. The role is fully remote but may require nights and weekends. Specialized freight experience is valued.

Monitors and manages freight shipments through automated and AI-driven workflows. Verifies carriers and shipment details, tracks pickups and deliveries, communicates updates, resolves transportation issues, documents activity, and escalates service failures. Audits automation workflows, identifies process gaps, supports testing and validation, and recommends improvements to Automation and Carrier Sales teams. The role requires multitasking across numerous active shipments and maintaining high service standards.

Owns enterprise lead governance, including lead ownership rules, parent-child account hierarchy logic, distribution and assignment workflows, ownership dispute resolution, lead velocity and aging monitoring, rep behavior audits, and reclamation of neglected accounts. The role also manages sourcing rules and assignment logic for new enterprise targets while enforcing consistent processes across account managers and sales pods.

Identify and generate new freight sales opportunities, manage day-to-day shipper relationships, match demand with transportation solutions and pricing, organize shipments to meet service commitments, collaborate on pricing and implementation, and learn market trends. Receive training and mentorship while building a book of business with commission-based upside.

Own the full sales cycle to drive revenue: prospect and close new business, manage key accounts, handle client escalations, run quarterly reviews, partner with operations, coach juniors, track KPIs, and deliver reliable service across loads.

Own full sales cycle for shipper accounts in a brokerage environment: prospecting, closing new business, managing freight execution, negotiating rates, coordinating carriers and operations, and growing/retaining accounts through proactive service and market-driven solutions.

Prospect and win new freight brokerage customers via outbound outreach, build and manage a qualified sales pipeline, negotiate pricing, onboard customers, and collaborate with operations to ensure successful freight execution while meeting sales KPIs and revenue goals.

Sell 3PL logistics services by acquiring new clients and managing key accounts. Prospect via cold calls and research tools, conduct quarterly reviews, collaborate with operations teams, coach teammates, monitor KPIs, and ensure service excellence to meet load count, gross profit, and CRM targets.

Lead strategic business growth for a freight brokerage by prospecting and closing shippers and carriers, managing key accounts, developing customized freight strategies, analyzing market trends, negotiating rates and contracts, collaborating with operations, mentoring junior staff, and tracking performance to drive revenue expansion.