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Lead a pod of 5–7 Account Managers to grow and retain large freight brokerage accounts. Own pricing, RFQs, customer escalations, KPIs, and cross-functional initiatives while partnering with Sales and leadership to drive revenue and process improvements.

Coordinate and monitor day-to-day shipments: enter load orders, make check calls, track freight, maintain shipment documentation, communicate with drivers/customers, resolve issues with Sales and Dispatch, and meet high outbound call volume targets.

Coordinate and execute shipments from pickup to delivery, monitor load progress, maintain shipment documentation and internal systems, communicate with carriers/drivers and internal teams, assist with carrier sourcing and rate negotiation, and support customer needs.

Monitor and manage OP8 customer freight using TMS and visibility platforms; update customer portals and TMS, communicate with carriers and customers, document shipments, identify and escalate exceptions, and coordinate internal teams to resolve issues while maintaining accurate shipment records.

Lead IT and data teams to manage and secure networking, infrastructure, databases, and business software. Plan and deliver IT projects, mentor staff, implement AI solutions, oversee SQL-based reporting, and drive cloud/virtualization and cybersecurity improvements to support logistics operations.

Manage and grow a book of logistics accounts by generating new business, negotiating freight rates, procuring and qualifying carriers, ensuring on-time shipments, solving complex customer problems, and collaborating on pricing and account strategies.

Manage and grow B2B accounts within the auto-hauling division by identifying sales opportunities, matching customer demand with freight quotes, and building strategic partnerships. Oversee daily shipments to ensure on-time service, maintain accurate system data, collaborate on pricing and implementation, and support driver adoption of mobile tracking systems.

Manage B2B customer relationships by identifying sales opportunities, quoting freight, building pricing and account strategies, coordinating shipments to meet No-Fail service, and maintaining accurate system records and market knowledge.

Lead strategy and operations for U.S.–Mexico cross-border freight: build a Mexico carrier network, grow cross-border sales, manage compliance and daily shipments, develop a high-performing account team, monitor market trends, and deliver scalable capacity and revenue growth.

Lead GTM, territory design, and enterprise pursuits for a 3PL provider. Own pricing/margin discipline, pipeline/forecast rigor, hiring and developing inside sales managers, cross-functional scaling with ops/pricing/finance, and CRM/data processes to drive revenue, gross profit, forecast accuracy, and faster ramp/win rates.