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Provide secure exam delivery and customer service: check in examinees, verify ID, explain procedures, monitor testing, maintain secure environment, troubleshoot technical issues, and follow company policies.

Provide high-level customer service to prospective and current students on the financial aid process. Collect applicant information, present initial financial aid packages, perform clerical and data entry tasks, and adhere to departmental policies. May require evening and Saturday availability; reports to the Director of Financial Aid.