JOB DESCRIPTION
Information Technology School Support
Reports to: Campus President
Position Summary:
The IT School Support provides level 1 and 2 hardware and software support to the campus administration personnel, students and faculty.
Essential Duties and Responsibilities:
Overall
· Responds to administration/faculty/student inquiries concerning system(s) operations.
· Diagnoses system hardware, software, and operator problems. Provides updates to College President on open tickets/problem resolutions.
· Tracks, prioritizes and documents requests using an IT support request system.
· Installs and configures new computers and other IT equipment as well as repairing and upgrading different types of computers (software and hardware).
· Responsible for tracking of IT supplies and equipment (e.g. cables and adapters).
· Performs regular updates to servers.
· Installs and builds cables for the campus.
· Proactively examines current systems in place and inquires about new software/hardware in the market that relates to the campus functions.
· Documents systems processes and procedures.
· Other duties as assigned.
Student Support (Residential/Hybrid)
· Responsible for setting up student accounts.
· Responds and troubleshoots all student inquiries regarding access to their accounts, laptop for online classes and other software required for their courses.
Administration/Faculty Support
· Responsible for setting up all administration/staff/faculty accounts, which include computers, printers/scanners and department specific software.
· Educates administration/faculty on the basics of equipment and software.
Skills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Some evening and weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Preferred QualificationsSkills/Competencies/Qualifications:
· 2-5 years of IT support experience
Education Requirements:
Associates degree or equivalent in Computer Science or related field. Bachelor’s degree preferred.
Classification: Non-Exempt
Work Hours: Forty per week but may vary daily. Evening hours and some weekend hours may be required.
Travel: Some
Working Environment: Interior/Office
Skills Required
- 2-5 years of IT support experience
- Associate degree in Computer Science or related field (or equivalent)
- Bachelor's degree
- Experience providing Level 1 and Level 2 hardware and software support
- Experience installing and configuring computers, printers/scanners, servers, and campus cabling
- Experience using an IT support ticketing system and documenting processes
- Availability to work evenings and occasional weekends
What We Do
Saint Paul's School of Nursing is a private, for-profit post-secondary institution that provides career education in New York. It offers associate degree programs in Nursing and Medical Assisting at its campuses in Queens and Staten Island. The school aims to prepare students for professional roles as Registered Nurses and Medical Assistants, providing the skills and training necessary for diverse healthcare settings.
