Manage CPI and GAP insurance claims and impound processes for auto finance accounts. Investigate claims, analyze loan balances and deficiencies, coordinate with borrowers, lenders, tow yards, and vendors, track impounded vehicles, maintain documentation and compliance, and provide customer updates while performing related administrative tasks.

Lead and optimize paid search and SEO across multiple dealerships; manage website performance, tracking, attribution, and analytics; build reports and dashboards; collaborate with leadership and vendors to drive customer acquisition and campaign performance.