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Lead and manage inbound phone, text, and email support team; own SLAs, triage, scheduling, QA, SOPs, hiring/onboarding, and continuous process improvements; translate client patterns into product recommendations and resolve operational issues.

Own vertical positioning and go-to-market playbooks to drive organic revenue and leads without paid ads. Improve website conversion, enable sales with assets and case studies, lead launches, test messaging in live deals, run vertical content engine to outrank competitors, and own pricing and packaging decisions.

Support and optimize visa application product development and delivery: manage multiple customer application work products, establish metrics and quality gates, liaise between legal, engineering, design, and sales, and drive continuous process and platform improvements.

Drive high-impact engineering initiatives: build agentic AI systems for enterprise accounting, scale platform and financial data processing, design infrastructure for mission-critical workloads, and solve complex accounting workflows while owning major product areas and collaborating with customers.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.