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Provide empathetic, timely customer service for pet owners across phone, email, text, and in-person. Route urgent medical calls, process payments, support clinical staff communication, follow up after visits, and handle sensitive conversations about finances and end-of-life care.

Provide empathetic, timely customer service across phone, email, text, and in-person; route urgent medical calls to clinicians, process payments, offer financial guidance, follow up post-visit, and keep clinical teams informed to ensure seamless veterinary emergency care.

Own the data product roadmap for a domain, translate business problems into data product requirements, partner with engineering and source-system owners, ensure data quality and documentation, and enable business teams to use data effectively to drive decisions.

Provide warm, urgent customer interactions in person, by phone, and online; manage communications and routing of urgent medical calls; process payments; counsel on financial and end-of-life options; keep clinical staff updated; follow up after visits; and create personalized experiences that strengthen customer-pet relationships.