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Build and improve frontend interfaces for DogByte and other internal products used by veterinary hospitals. Own projects from problem framing through production release, collaborate with Design and Product, uphold accessibility and performance standards, evolve shared components and design systems, review technical work, and contribute to backend or full-stack development as needed. Apply AI tools thoughtfully across development workflows while maintaining quality and reliability.

Manage the customer experience at a veterinary emergency hospital by greeting clients, coordinating communications, routing urgent calls, resolving concerns, updating medical teams, processing payments, discussing financial and end-of-life options, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, and flexibility for rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Coordinates customer experiences at a veterinary emergency hospital by greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, processing payments, explaining financial and end-of-life options, updating care teams, and following up after visits. The role requires empathy, organization, multitasking, emotional intelligence, confidentiality, and availability for rotating nights, weekends, and holidays in a fast-paced environment.

Participate in a 24-month rotational analyst program across departments including real estate, operations, talent, and growth. Complete challenging cross-functional projects, collaborate with business and veterinary leaders, interact with senior executives, and develop business, financial, technical, interpersonal, and operational skills. After three eight-month rotations, transition into a full-time corporate function based on organizational needs and personal interests.

Lead ServiceNow platform design, builds, and integrations across ITSM, HRSD, Knowledge, and Virtual Agent. Own roadmap delivery, REST/SOAP integrations (Workday, Okta), Flow Designer automations, governance, upgrades, automated tests, documentation, and mentoring. Engage stakeholders to translate requirements into scalable solutions and reduce single-point-of-failure risk.

Coordinate IT intake and project lifecycle from submission through review; maintain roadmaps, milestones, dependencies, and systems of record; prepare requests for Security and Infrastructure review; surface risks and recommend next steps; send structured updates and meeting coordination; support IT Programs with deliverable tracking, basic reporting, and slide preparation to keep stakeholders aligned.

Lead discovery and delivery of customer-facing products for VEG: validate problems via research and data, partner with clinical and cross-functional teams, build roadmaps and business cases, define KPIs and go-to-market, write specs and user stories, and guide design and engineering through launch and iteration, including pragmatic use of AI.

Lead and scale VEG's hospital opening program: define open-for-business strategy, manage cross-functional project timelines, oversee launch execution and procurement, partner with regional and field leaders, lead a Launch Execution team, and continuously improve NHO processes to support faster and more complex openings.

Build and run people data governance: define standards, maintain data dictionary, ensure master data quality, enforce access/privacy controls, partner with HR/Finance/IT, enable trusted reporting, automation, and responsible analytics.

Serve as a senior People Business Partner for a regional portfolio of hospitals: coach leaders, manage complex employee relations, drive talent and performance processes, analyze people data to identify risks, support change adoption, and spend significant time in the field to build trust and improve retention and engagement.