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Coordinates customer experiences at a veterinary emergency hospital by greeting clients, managing communications, routing urgent medical calls, resolving concerns, processing payments, explaining financial and end-of-life options, and following up after visits. The role requires empathy, organization, multitasking, confidentiality, strong communication, and flexibility to work rotating nights, weekends, and holidays in a fast-paced, noisy environment.

Manages VEG’s pricing operations across its hospital network, including annual pricing reviews, new hospital pricing, order-code catalog integrity, pricing QA, anomaly monitoring, and hospital support. The role analyzes financial impacts, conducts market research, resolves cross-functional pricing issues, strengthens controls, and improves pricing workflows in partnership with Finance, Procurement, Medical Quality, Technology, and hospital leaders.

Build and manage VEG’s enterprise knowledge strategy and operations. Establish governance standards for organizing, owning, reviewing, updating, and retiring knowledge. Improve the knowledge library, coordinate subject-matter experts, and resolve content gaps or conflicts. Partner with ServiceNow and technology teams to enhance search and self-service. Use search analytics, support trends, feedback, virtual-agent data, AI, and automation to improve access to reliable information.

Own the data platform product vision, roadmap, backlog, and requirements while partnering with Data Engineering and source-system owners. Ensure data quality, reliability, documentation, and usability through QA, validation, and knowledge management. Translate business needs into data products, support analytics teams, and communicate technical concepts and tradeoffs to stakeholders and leadership.

Provides a welcoming, personalized customer experience at a 24/7 veterinary emergency hospital. Responsibilities include managing calls, emails, and texts; routing urgent medical communications; addressing concerns; coordinating with doctors and technicians; discussing financial and end-of-life options; processing payments; protecting confidential information; and following up after visits. Requires empathy, organization, multitasking, strong communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Coordinates customer experiences in a veterinary emergency hospital by greeting clients, managing communications, routing urgent medical calls, resolving concerns, processing payments, explaining financial and end-of-life options, and following up after visits. The role requires empathy, organization, strong communication, multitasking, emotional intelligence, and flexibility to work in a high-pressure environment with rotating nights, weekends, and holidays.

Leads VEG’s centralized People Resolutions team and workplace investigations program. Oversees complex employee relations cases, accommodations, case governance, compliance, risk mitigation, reporting, and operational improvements. Coaches team members, partners with Legal, Labor Relations, People Business Partners, and Operations, and strengthens leader capability and workplace culture through training, policy, and proactive programs.

Provides a welcoming, personalized customer experience in a veterinary emergency hospital. Responsibilities include greeting customers, managing calls and messages, routing urgent medical concerns, resolving issues, coordinating with clinical staff, explaining financial and end-of-life options, processing payments, protecting confidential information, and following up after visits. Requires empathy, organization, multitasking, strong communication, emotional intelligence, and availability for rotating nights, weekends, and holidays.

Provides strategic legal counsel across commercial contracts, employment, corporate governance, compliance, privacy, regulatory matters, and cross-functional business initiatives. The role advises business and clinical leaders, negotiates agreements, scales compliance programs, and develops legal processes, templates, playbooks, and training. Candidates must hold a J.D., maintain an active U.S. law license, and bring at least seven years of relevant experience, including two years in-house.

Leads Talent Development Operations across VEG, managing teams, programs, systems, infrastructure, and field enablement. Builds scalable training and learning systems for distributed hospitals, connects headquarters with frontline teams, equips facilitators and leaders, manages vendors and technology, and uses performance data to improve capability development. Requires significant leadership experience, experience transforming learning or workforce-development systems, and expertise supporting multi-site or frontline organizations.