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Serve as a compassionate first point of contact for families, manage administrative details, support funeral directors, and help ensure smooth funeral home operations. The role requires strong organization, attention to detail, intermediate office and computer skills, and a caring, people-focused approach in a fast-paced professional environment.

Guide families through pre-need funeral and cremation planning, educate on services and merchandise, build and manage a personal sales pipeline through outreach and referrals, partner with local organizations, use CRM and reporting tools to track activity, and maintain a professional funeral home environment in line with standards.

Greet families, manage administrative tasks and client records, support funeral directors with memorial items, coordinate chapel resources, handle accounts payable/receivable and orders, and maintain a safe, organized, welcoming office environment.

Lead accounting and financial reporting: prepare and review financial statements, forecasts and variance analysis; support audits; maintain subsidiary accounts; manage fixed assets, sales and property tax reporting; implement reporting automation and analytics; partner with IT and operations to improve data quality and dashboards while ensuring controls, confidentiality and compliance.

Serve as the first point of contact for families and visitors; answer phones and greet guests; manage day-to-day administrative tasks, memorial materials, documentation, contracts, reports, and service preparations; coordinate with funeral directors, staff, and home office; maintain organized, family-ready facilities with clear, compassionate communication and adherence to schedules and deadlines.

Sell and arrange advance funeral and cremation plans by meeting with families, educating on services and merchandise, building a personal lead pipeline through community outreach and referrals, partnering with local organizations, using CRM and reporting tools to track activity, and maintaining a professional funeral home environment.

Assist funeral home operations by greeting families and guests, preparing and supporting funeral and cemetery services, performing administrative tasks, and maintaining facility appearance. Provide compassionate, detail-oriented service during varying hours, including weekends.

Provide compassionate, on-site support for families during funerals and memorials by greeting guests, preparing and supporting services, escorting to cemetery services, performing light administrative tasks, and maintaining the funeral home's appearance. Must work flexible hours including evenings and weekends and assist across nearby locations as needed.

Provide in-person support at a funeral home: greet families and guests, prepare and assist with funeral and cemetery services, perform administrative tasks, maintain facility appearance, and follow dress and driving standards. Role requires attention to detail, strong communication, teamwork, and ability to perform occasional physical tasks.

Sell advance planning services to families, build relationships and referral networks, proactively generate leads, meet sales targets for commissions/bonuses, assist families selecting services and merchandise, maintain welcoming facilities, comply with company and regulatory standards.