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Processes and verifies online orders, payments, refunds, shipping updates, and financing information. Investigates discrepancies and suspicious transactions, supports fraud prevention, answers customer inquiries through phone, email, and chat, schedules deliveries and service appointments, and maintains accurate records while coordinating with store and delivery teams.

Supports online customer orders from review through delivery by correcting order details, tracking shipments, processing payments and refunds, reconciling transactions, investigating fraud, answering customer inquiries, scheduling appointments, and coordinating with store, delivery, and financing teams. Maintains accurate records and performs administrative duties in an on-site retail environment.

Reviews and corrects online orders, tracks shipments, processes payments and refunds, reconciles transactions, investigates potential fraud, and supports customers through phone, email, chat, and account inquiries. Schedules deliveries, pickups, and service appointments while coordinating with store associates, delivery teams, and financing partners. Maintains accurate records and assists with administrative duties in an on-site retail environment.

Reviews and corrects online orders, tracks shipments, processes payments and refunds, reconciles transactions, investigates potential fraud, and supports customers through calls, emails, chats, and inquiries. Schedules deliveries, pickups, and service appointments while coordinating with store teams, delivery staff, and financing partners. Maintains accurate records and assists with administrative duties in an on-site retail environment.

Supports online shopping operations by reviewing and correcting orders, tracking shipments, processing payments and refunds, reconciling transactions, investigating fraud, responding to customer inquiries, scheduling deliveries and services, and maintaining accurate records. Collaborates with store associates, delivery teams, financing partners, and customers while providing friendly and efficient service. The role is on-site and includes administrative and clerical support.

Reviews and fulfills online orders, processes payments and refunds, reconciles transactions, investigates potential fraud, tracks shipping, schedules deliveries and services, and assists customers through phone, email, and chat. Maintains accurate records and coordinates with store associates, delivery teams, and financing partners to support a smooth online shopping experience.

Provide administrative and customer service support for online sales: audit Shopify orders against Storis, process payments and refunds, reconcile accounts, schedule deliveries, investigate fraud, handle high-volume inbound calls/chats, and fulfill orders to initiate third-party funding.

Develop and maintain scalable full-stack applications using Angular, JavaScript, Python, Node.js, SQL, REST, and GraphQL. Integrate ERP, data warehouse, AI, and third-party systems; build Power BI reports; troubleshoot performance issues; conduct code reviews; and maintain technical documentation. Collaborate with stakeholders in an Agile/Scrum environment, contribute to architecture, manage deadlines, and mentor junior developers. The role is onsite in Smithton, Pennsylvania, with on-call availability and occasional lifting requirements.

Provides first-tier hardware and software support to corporate and store users. Receives, prioritizes, documents, troubleshoots, resolves, and escalates help requests through in-person, phone, remote, ticketing, and email channels. Assists with software rollouts, equipment upgrades, repairs, patches, account creation, password resets, and multifactor authentication. Tracks resolutions, tests fixes, follows up with users, analyzes incident trends, and recommends preventive improvements.

Enter and verify sales and order information in Storis; handle high-volume inbound calls and counter inquiries; process payments, credit applications, and financing paperwork; maintain accurate files and documentation; provide clerical support and customer service; resolve customer questions and discrepancies; perform other assigned office duties.