Provides Tier 1 and Tier 2 IT support across aviation MRO, warehouse, maintenance, and administrative environments. Troubleshoots hardware, software, networks, accounts, and business applications; supports Microsoft systems, ERP/MRO platforms, security, reporting, access management, and IT projects. Maintains documentation, assets, system availability, data protection, and user onboarding/offboarding while responding to operationally critical issues.

Provides administrative and planning support for aircraft maintenance operations by managing work plans, work orders, customer requests, production tracking, data entry, filing, and quality paperwork audits. Coordinates documentation flow between Maintenance, Quality, customers, and Records to support compliance and operational efficiency.