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Manage the full proposal-to-contract lifecycle, oversee business licensing and compliance, coordinate legal operations, maintain contract and compliance records, develop SOPs and process improvements, conduct audits, train teams, and support cross-functional operational projects to ensure scalable, compliant processes.

Serve as front-line contact for residents and guests, provide administrative and clerical support to the Community Life Team, manage office operations, maintain databases and resident systems, coordinate meetings and events, and ensure accurate recordkeeping and follow-through.

Manage day-to-day community operations, resident relations, vendor and volunteer coordination, budgeting and financial reporting, covenant enforcement, facility maintenance oversight, and event/meeting support to foster resident engagement and community belonging.

Lead daily community operations for a 55+ HOA, overseeing governance, compliance, vendor and asset management, preventative maintenance, budgeting, resident communications, and supporting Board and committee processes to ensure a high-quality resident experience.

Provide strategic leadership and operational oversight for multiple community associations. Coach and develop community leaders, manage budgets and performance metrics, strengthen client and board relationships, support transitions and business development, and drive organizational improvements and scalable best practices across the region.

Manage homeowner assessment billings, payments, account records, and delinquency notices across multiple communities. Coordinate ownership transfers and disclosures, assist residents and stakeholders with account inquiries, research discrepancies, and support process improvements and team initiatives.