Handles customer inquiries, orders, complaints, payments, records, surveys, documents, dispatch updates, estimates, and client portals. Resolves escalations, supports onboarding, mentors junior staff, improves processes, and coordinates with customers, drivers, branches, and internal teams to improve customer experience and operational performance.

Provides administrative support for customer experience coordinators by entering data, registering moves, arranging third-party and debris pickups, updating estimates, obtaining service costs, retrieving files, handling calls, and assisting with team projects. Requires office software proficiency, customer service support, organization, and the ability to meet physical demands including lifting up to 25 pounds and standing or walking.