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Performs accounts receivable and collections activities, including contacting customers about overdue balances, resolving billing disputes, arranging repayment plans, monitoring AR reports, posting cash receipts, auditing records, processing credit applications, and maintaining customer financial notes. The role also creates customer IDs, records transactions, supports credit extensions, and uses accounting and office software. Requires customer communication, financial recordkeeping, and adherence to workplace safety procedures.

Supervises commercial administrative operations across assigned branches, coordinating sales, warehouse, billing, credit, vendor, and documentation processes. Ensures compliance with company standards, contract requirements, and operational procedures. Leads training, onboarding, workflow development, audits, process improvement, and performance accountability for commercial staff. Reviews billing accuracy, inventory procedures, COD and credit compliance, subcontractor documentation, work orders, and commission discrepancies while supporting continuity across branches.

Processes revenue and billing for branch companies, including calculating costs, preparing invoices, auditing vendor invoices, maintaining billing timelines, and resolving billing system errors. Manages permanent storage shipments, payments, accounts receivable issues, collections escalations, audits, rejected invoices, and client inquiries. Maintains accurate data across MoveStar and related systems, stays current on tariffs, and supports training and other operational functions.

Performs accounts receivable and collections activities, including contacting customers about overdue payments, resolving billing disputes, arranging repayment plans, monitoring reports, posting cash receipts, auditing records, processing credit applications, and maintaining customer account information. Uses Microsoft Office, Great Plains, and MoverSuite while coordinating with billing staff and management.

Coordinate scheduling and surveying for household goods moves, manage customer and vendor communications, record interactions in MoverSuite, resolve escalations, produce ad-hoc reports, and provide coverage as assigned to ensure seamless relocation services.

Handle inbound/outbound customer communications by phone and email, resolve complaints, record interactions, process charges/payments, update dispatch and client portals, scan/transmit documents, revise estimates, and maintain daily Move TRAC reports.