Customer Experience Representative - National Account

Position Summary: The Ace Relocation Systems, Customer Experience Admin will perform a wide range of administrative duties to facilitate the customer experience coordinators.

Essential Duties and Functions: To perform this job successfully, the individual occupying this position must be able to perform essential job functions set forth below with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or abilities required.

• Perform general office duties such as data entry, scanning and phone calls
• Register new moves
• Set up 3rd party and debris pick ups when applicable
• Create and update move estimates
• Assist with obtaining costs for overtime, extra labor, shuttle, etc.
• Assist team with projects and questions
• Find and retrieve information from files in response to requests from authorized users

Other Duties and Responsibilities:  This document in no way states or implies that these are the only duties to be performed by the individual occupying this position. This is a representative list of the general duties, and it is not intended to be all-inclusive.

• Other duties as assigned.

Technology Skills:

• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and outlook.
• Competent with Microsoft Teams.

Minimum Qualifications (Knowledge, Skills, and Abilities): The following are required to enable job holders to perform the essential functions of the job.

• High School Diploma or General Education Degree (GED)
• 1+ year of relevant work experience

Work Environment and Physical Requirements: Physical demands listed below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Assures that safety regulations are followed at all times
• Follows policies and procedures including infection control, universal pre-cautions and exposure control plans when performing daily tasks.
• Reports hazardous conditions, accidents, and incidents to the immediate supervisor
• Must be able to lift at least 25 lbs.
• Requires standing, walking, bending, kneeling, stooping, and crouching
• Exposure to heat, cold, dust, noise, or chemicals
• May require overtime during peak season
• The position has specific requirements with respect to vision, hearing, and speaking as in an office setting.