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Handles initial customer contact (in-person, web, phone), qualifies and processes orders, coordinates deliveries and equipment, investigates inquiries and complaints, collects payments, and provides location-level leadership and staff coaching.

Build and maintain relationships with healthcare providers and referral partners, identify and develop territory sales opportunities, recommend appropriate products, provide ongoing customer service, document sales activities and forecasts, collaborate with internal teams to support customers, and travel within assigned territory.

Provide compassionate, accurate customer service and order coordination for patients, caregivers, referral sources and payors. Manage inquiries by phone, email, and in person, enter orders, evaluate payer requirements, coordinate deliveries and services, document interactions, and collaborate with internal teams to ensure whole-patient care.

Manage assigned accounts receivable portfolio to resolve claims, reduce AR days, meet cash collection goals, drive private-pay collections, analyze denials, file appeals, liaise across teams, monitor payer/regulatory changes, produce AR dashboards, and identify automation and workflow improvements.

Sell company products and services within an assigned territory by building relationships with key decision-makers, generating leads, demonstrating product value, managing post-sale satisfaction, maintaining sales activity reports and forecasts, and supporting overall business growth.