Answer inbound service calls, make outbound appointment and recall calls, use CRM/email templates, provide product information, follow up on leads, and coordinate with service teams to ensure customer satisfaction.

Process and manage accounts payable for two dealership locations: enter and code vendor invoices, verify approvals and documentation, prepare check runs and ACH/EFT, reconcile vendor statements, assist month-end close, communicate with vendors, support credit card reconciliation, maintain organized records, and perform additional accounting and office duties as assigned.

Sell Ford vehicles to customers by assessing needs, guiding them through the buying process, building relationships for repeat/referral business, and maintaining product knowledge.