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Provide 1st/2nd line support and manage ticketing in Intercom; triage and resolve incidents, handle backups and server/network issues, build KPIs/CSAT dashboards, document and automate processes, and follow major-incident procedures.

Manage full sales cycles to win new business and expand existing MSP accounts for a Microsoft Security-focused SaaS product. Prospect, demo, negotiate, and close deals while building executive relationships, collaborating with technical teams for delivery, monitoring market trends, and providing sales forecasts. Represent the company at events to drive pipeline and revenue growth.

Pre-sales Solutions Engineer for a cybersecurity SaaS targeting MSPs. Deliver tailored Microsoft 365 product demos, lead technical discovery and proof-of-value engagements, support sales cycles and RFPs, enable and train partners, advocate in M365/MSP communities, and relay customer feedback to product teams to drive adoption and product improvement.

Lead Microsoft 365 community advocacy and partner enablement for MSPs. Support presales and post-sales as a trusted technical resource, run certification and upskilling programs, manage online community (Discord), attend events, deliver presentations, and advise product development on Microsoft 365 security, compliance, and governance.