Manage inbound/outbound calls and appointment setting to drive sales and customer satisfaction. Maintain product knowledge, create specials with Service/Parts and digital marketing, use retention and marketing tools, and support dealership goals for CSI and profitability.

Rotational management training across service, parts, body shop, accounting, and sales departments over 29–48 months to prepare for dealership leadership. Trainees will perform customer-facing roles, learn departmental systems (DMS), handle scheduling, estimates, sales processes, and accounting tasks, share improvement ideas, and receive regular evaluations.

Lead vehicle acquisition for a dealership by building a team, sourcing pre-owned inventory via CRM and prospecting, conducting appraisals, making offers, managing inspections and paperwork, and coordinating with sales and service teams to deliver excellent customer experiences and drive business growth.