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Provide front-desk and administrative support at an outpatient substance abuse counseling facility: answer and route calls, greet clients, check-in, collect payments, schedule evaluations, maintain attendance and group registration, process evaluations, and perform additional tasks as assigned while maintaining confidentiality and following HR policies.

Lead multi-state training strategy and team for IDD, behavioral health, and SUD services. Ensure regulatory compliance, accreditation readiness, credential tracking, and training quality. Partner with operations, clinical, and QA teams to deploy training for new programs, monitor KPIs, conduct audits/site visits, and implement corrective actions to reduce incidents and improve workforce readiness.

Coordinate staffing, hiring, onboarding, scheduling, PTO, and training for residential youth programs. Ensure proper staffing levels, support program activities, attend meetings and PQI committees, and maintain safety and facility standards.

Serve as the facility's first point of contact: greet visitors, answer and route calls, manage mail and reception area, perform clerical tasks, monitor security and visitor access, observe and document client behavior, report incidents, and comply with HIPAA, mandated reporter rules, and facility safety procedures.