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The HSPD-12 Helpdesk-Customer Support will assist ICE PCIF managers and cardholders with customer service, manage consumables and equipment, and troubleshoot PACS and LACS issues. Responsibilities include PIV card management and providing fingerprint services for investigations.

Traffic Control personnel are responsible for directing pedestrian and vehicular traffic at Arlington National Cemetery, ensuring safety and providing information while standing and walking throughout varying terrains and weather conditions.

Provide support for HSPD-12 and PACS issues, manage PCIF consumables and equipment, assist cardholders with access issues, and maintain documentation for PIV card processes.

Responsible for managing COMSEC material, conducting trainings, maintaining records, and ensuring compliance with security regulations at overseas locations.

Provide day-to-day support for Collateral, SCI, and SAP environments for DoD customers. Install, maintain, audit, and troubleshoot secure Microsoft Windows networks, Exchange, file servers, firewalls, security monitoring, and backup systems. Perform maintenance, firmware upgrades, tape backups, document systems, attend planning meetings, and offer technical guidance. Support accreditation and security requirements.

Provide HSPD-12 and PACS/LACS customer support for ICE PCIF managers and PIV cardholders: manage consumables and equipment inventory, assist with PIN resets and troubleshooting, handle lost/stolen PIV processes, coordinate centrally printed PIV card production and shipping, and provide fingerprint services for background investigations.

Provide information assurance and IT support for DoD Special Access Programs: maintain servers, firewalls, networks, VTC, COMSEC, perform AIS accreditation/self-inspections, identify vulnerabilities, manage accounts/media, and support help desk and system configuration updates.