Provides onsite help desk and end-user IT support for a dispersed healthcare workforce. Responsibilities include ticket resolution, new-hire provisioning, access management, hardware and mobile troubleshooting, user training, outage response, system maintenance, cybersecurity compliance, and participation in IT projects such as upgrades, migrations, and deployments.

Manage clinician territory assignments and workforce scheduling across Bay Area and Sacramento offices. Use CareStitch and Google Sheets to optimize coverage, balance workloads, identify staffing gaps, analyze operational trends, resolve logistical challenges, and generate performance reports. Collaborate with clinicians and stakeholders to improve territory management, staffing levels, and operational efficiency.

Optimize workforce territories and staffing for more than 350 clinicians across the Bay Area and Sacramento. Responsibilities include assigning and balancing territories, assessing staffing levels, analyzing logistics data, identifying inefficiencies, generating performance reports, addressing operational challenges, and collaborating with clinicians and stakeholders to improve coverage and support staffing.