Manages commercial relationships with Toyota and other customers, handling sales communications, pricing and tooling negotiations, discrepancies, RFQs, customer expectations, profitability targets, and sales strategy support. Builds customer relationships, maintains satisfaction, communicates market information internally, follows IATF and ISO procedures, supports quality and environmental policies, and mentors junior account representatives.

Manages North American customs and trade compliance strategy, governance, risk mitigation, and regulatory reporting across the company. Oversees tariff classification, customs valuation, rules of origin, duty recovery, reconciliations, audits, corrective actions, broker performance, and third-party trade service providers. Partners with cross-functional teams and represents the organization with CBP and industry associations. Requires extensive customs and international trade expertise, leadership experience, and knowledge of USMCA and related trade programs.

Manage full-cycle recruiting and staffing across the organization: requisition intake, sourcing, screening, interviewing, offers, and onboarding. Maintain ATS and HR records, ensure hiring compliance, support employee relations, policy interpretation, reporting, and HR projects to improve engagement and retention. Must support multiple shifts in a manufacturing environment.