Top Tech Jobs & Startup Jobs

Conducts qualitative and quantitative UX research across KFC’s digital guest channels and restaurant operations tools. Plans and executes usability tests, field studies, interviews, ethnographic research, heuristic evaluations, and concept testing. Synthesizes findings into actionable insights, journey maps, opportunity areas, and recommendations for product, design, engineering, marketing, and restaurant operations teams. Contributes to research operations, documentation, accessibility practices, participant recruiting, and the development of organizational research standards.

Leads global franchise unit economics strategy, restaurant profitability, and franchisee returns across priority markets. Establishes performance targets, management routines, executive reporting, and market action plans. Partners with franchisees and cross-functional leaders to improve sales, P&L performance, capital efficiency, and new-unit payback. Builds standardized tools, governance routines, analytical capabilities, and global forums while managing strategic initiatives from business case development through implementation.

Leads the vision, strategy, roadmap, and measurable outcomes for KFC US’s mobile app. Partners with product, design, engineering, data, marketing, operations, finance, legal, and support teams to improve guest experiences, restaurant operations, growth, reliability, and platform health. The role owns discovery, prioritization, experimentation, launch, adoption, and continuous iteration while balancing customer value, business impact, technical feasibility, and operational constraints.

Owns cross-functional program planning and delivery for KFC Brand Experience initiatives, including multi-market digital platform migrations and ongoing portfolio management. Coordinates Product, Engineering, Design, Martech, Loyalty, Analytics, market teams, and external partners. Tracks dependencies, risks, milestones, and decisions; leads program cadences and executive reporting; aligns internal plans with partner delivery schedules; and develops reusable playbooks and processes to scale future market launches.

Supports influencer and organic social marketing by coordinating creator campaigns, restaurant visits, content schedules, posting dates, social calendars, agency communications, status tracking, and project follow-up. Maintains accurate records, identifies scheduling gaps, keeps stakeholders informed, and assists with special marketing projects for Saucy! by KFC.

Leads KFC development reporting, forecasting, dashboards, executive presentations, and strategic growth initiatives. Analyzes performance, trends, risks, and opportunities; maintains development data governance and the Asset Information System; coordinates project milestones and leadership reviews; and supports business planning, reviews, and related financial activities.

Leads the vision, strategy, roadmap, and measurable outcomes for KFC.com. Owns customer discovery, acquisition, conversion, loyalty access, performance, accessibility, experimentation, and web reliability. Partners with engineering, design, analytics, marketing, and platform teams to deliver optimized digital experiences, establish OKRs and measurement plans, prioritize investments, and continuously improve outcomes across the web and mobile ecosystem.