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Evaluate and render eligibility decisions for long-term care and chronic illness claims per policy and client guidelines. Communicate with claimants, providers, and teams; verify provider licensure and services; document claim activity; create plans of care and complete chronic illness certifications while meeting quality, production, and compliance standards.

Lead Technology FP&A including weekly/monthly forecasting, annual budgeting, FinOps and TCO analysis, KPI and variance reporting, project financial performance, cost optimization, headcount/capex/opex reporting, and financial modeling for technology investments; present results to executives and improve reporting through automation.

Conduct scripted telephonic interviews with long-term care insurance applicants, accurately document medical and lifestyle history for underwriting, meet productivity (85%) and quality (96%) targets, and complete interviews per department guidelines in a professional, distraction-free environment.

Conduct scripted telephonic interviews with long-term care insurance applicants, accurately document health and lifestyle history, meet productivity and quality targets, and use basic computer systems to support underwriting.