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Assist frequent loyalty customers in airport operations by processing rentals, offering product services, and providing attentive customer support.

The HR Business Partner drives HR strategy, supports talent management, and ensures compliance in HR practices for field operations.

As a Customer Return Representative, you'll assist customers returning rental vehicles, ensuring a smooth drop-off process while providing excellent service.

As a Customer Loyalty Representative, you'll assist premier customers with rentals, provide excellent service, and enhance their experience, working primarily outdoors.

The Human Resources Business Partner will provide HR support to field operations, facilitate leadership development, and ensure HR compliance while managing talent acquisition and retention efforts.

Analyze end-to-end customer journeys, identify friction using VOC, operational and behavioral data, design and prioritize experience improvements, partner cross-functionally to implement pilots, and build dashboards and KPI reporting (NPS, contact reduction, digital adoption) to measure impact and support the CX Council.

Lead enterprise customer journey design, governance, and continuous improvement. Chair the CX Council, prioritize and drive cross-functional journey redesigns based on VoC and operational data, reduce friction and contact volume, define journey standards and KPIs (NPS, contact reduction, digital adoption), and report outcomes to senior leadership while partnering with Operations, Fleet, Digital, Marketing, and CVC.

Manage daily execution of WorkJam as an internal communications channel: create mobile-first content and campaigns, configure channels and audiences, track performance, increase adoption, advise stakeholders on best practices, and use data to optimize employee engagement.

Provide legal advice and lead drafting, negotiation, and management of complex commercial agreements (SaaS, vendor, services, marketing, partnerships). Improve contracting governance, templates, playbooks, and CLM-driven workflows. Partner with business leaders for risk-based solutions, conduct due diligence, mentor legal team members, and enhance contracting efficiency and consistency across the company.

Lead risk-based IT audits across mainframe, cloud, ERP, and enterprise environments. Assess IT governance, ITGC, cybersecurity, third-party and OT controls; coordinate SOX testing; report findings to leadership; drive remediation and build team technical audit capability.