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Manage client onboarding, renewals, price increases, executive business reviews, and ongoing relationship health. Consult with SMB clients on IT roadmaps, budgets, and strategic solutions while coordinating internal resources to resolve issues and support growth opportunities. Engage executive decision-makers, manage escalations, document client activity in the CRM, and collaborate with Sales, Marketing, Finance, and Operations to drive retention, satisfaction, and advocacy.

Manage client onboarding, renewals, price increases, executive business reviews, and the full client lifecycle. Build relationships with SMB executives, understand IT environments, develop technology roadmaps and budgets, and coordinate internal teams to resolve issues and identify growth opportunities. Maintain accurate CRM documentation, facilitate escalations, promote client advocacy, and ensure client retention and satisfaction.