Description
As a Client Success Manager at NetGain, you will serve as a trusted advisor to business leaders. Your role is to build strong relationships, understand client goals, coordinate the right internal resources, and ensure our clients receive exceptional value from their partnership with NetGain.You do not need to be an engineer. Our technical experts provide the technical depth. Your focus is understanding the client's business, facilitating solutions, and helping clients achieve their goals through technology.
Key Responsibilities
- Build Trusted Client Relationships
- Serve as the primary point of contact for assigned clients, developing strong relationships with business leaders and key stakeholders.
- Maintain a regular cadence of communication to understand client goals, challenges, and overall satisfaction.
- Guide the Client Journey
- Lead client onboarding and manage the overall client experience from implementation through renewal.
- Coordinate internal resources to ensure clients receive timely support and exceptional service.
- Drive Strategic Business Reviews
- Conduct Executive Business Reviews (EBRs) and help clients align technology investments with business objectives.
- Partner with NetGain's technical experts to develop technology roadmaps and identify opportunities for improvement.
- Champion Client Success
- Advocate for clients across NetGain by collaborating with Operations, Sales, Finance, and Marketing.
- Support issue resolution, promote client retention, and identify opportunities for additional services when they provide value to the client.
What We're Looking For
- Experience managing client relationships, strategic accounts, customer success programs, or business portfolios.
- Strong communication and presentation skills, with the ability to interact confidently with business owners and executives.
- Ability to build trust, resolve concerns, and coordinate solutions across multiple teams.
- Technology experience is helpful but not required. We will teach the technical side; you bring the relationship-building and business acumen.
Core Values:
These are table stakes for us at NetGain. Our Core Values guide every decision we make. This role is meant to create an experience that supports the values and goals of NetGain and fosters a one-of-a-kind service experience for our clients.
- People First
- Above and Beyond
- Continuous Improvement
- Extreme Ownership
Come Grow With Us!
Join NetGain Technologies and be part of a team that values talent, technology, and has a passion for driving growth. Embark on a journey where you not only grow professionally but also make a significant impact on the SMBs that fuel our local communities.
We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. NetGain Technologies encourages you to break that statistic and to apply. No one ever meets100% of the requirements. We look forward to your application!
NetGain Technologies is an equal opportunity employer.
Skills Required
- Exceptional interpersonal skills, self-motivation, and passion for delivering IT solutions
- Excellent oral and written communication skills
- Established experience engaging and building relationships with executive-level or C-suite stakeholders
- Conflict resolution and strategic problem-solving abilities
- Adaptability in a rapidly evolving, high-pressure environment
- Proven experience working with SMB market clients, especially executive stakeholders
- Sound knowledge of IT essentials
- Previous experience in client success, account management, or consultative selling
What We Do
NetGain Technologies, LLC provides information technology services, including managed IT services, cloud, cybersecurity, and IT-as-a-service solutions for various organizations. They are experts in the architectural design, implementation, and management of high-performance IT.
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