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Manages strategic relationships with large global enterprise customers, developing sales plans, generating demand, coordinating RFQ/RFI/RFP responses, and driving orders and sales performance. Builds executive-level relationships, identifies customer needs, promotes Motorola Solutions’ communications, video security, software, and services portfolio, and leads cross-functional teams. Requires extensive travel throughout the United States and some international travel.

Performs field engineering for mission-critical radio system upgrades across customer locations in the south-central United States. Responsibilities include leading customer presentations, staging systems, completing documentation, executing live upgrades, maintaining architecture integrity, and deploying network equipment, Windows devices, virtual machines, and proprietary systems. The role provides customer-facing technical support and requires knowledge of radio communications, RF, LTE, IP networking, and network troubleshooting, along with frequent travel.

Provides onsite technical support and maintenance for Motorola Solutions’ WAVE VoIP system in Washington, D.C. Manages user licenses, configurations, certificates, channel patching, upgrades, backups, system monitoring, infrastructure repairs, and issue escalation. Coordinates with customers, contractors, field teams, engineering, and support organizations to resolve technical problems, maintain service continuity, and improve system performance. Requires strong communication, organization, technical problem-solving, and process management skills, plus eligibility for a public trust clearance.

Manage the end-to-end governance of software changes, including RFCs, CAB meetings, release schedules, risk assessments, rollback plans, and post-implementation reviews. Coordinate engineering, QA, support, and client success teams to prepare documentation, training, and troubleshooting materials for deployments. Monitor change success metrics, lead incident post-mortems, and improve ITIL/ITSM workflows while balancing Agile and DevOps delivery with operational stability.

Supports cybersecurity tools, assessments, policies, and Federal customer implementations. Provides Tier 2 support, troubleshoots security issues, maintains lab systems, assists product development and field deployments, coordinates with engineering and vendors, and helps ensure compliance, system availability, and successful deliverables. The role requires experience supporting IT systems, Windows and Linux expertise, networking knowledge, strong communication, analytical skills, and a relevant bachelor’s degree.

Provides technical support for software systems by troubleshooting application, operating system, integration, and database issues. Manages support tickets and SLAs, assists with deployments, patches, configuration updates, testing, user access, and onboarding. Documents troubleshooting procedures and collaborates with engineering, QA, and vendors on escalated issues. Requires strong root-cause analysis, communication, and prioritization skills, along with knowledge of operating systems, SQL, networking, APIs, and web applications.

Leads product strategy, roadmap, releases, feature definition, and go-to-market support for Motorola Solutions’ PCR Infrastructure portfolio. Manages and mentors product managers while coordinating engineering, supply chain, sales, partners, and customers. Owns product vision, market requirements, financial goals, release schedules, risks, and portfolio profitability. The role requires executive influence, technical acumen, people leadership, and experience launching technology products in enterprise or public safety markets.

Oversee supply chain operations spanning procurement, warehousing, transportation, inventory, vendors, and logistics. Develop inventory strategies, enforce SOPs, manage supplier and 3PL performance, analyze demand and S&OP forecasts, monitor KPIs, and implement lean process improvements. Serve as the operational bridge across Warehouse Operations, Engineering, Purchasing, and Project Management while ensuring workflow execution, inventory accuracy, and SLA compliance.

Investigate and resolve complex escalated customer issues for cloud video security products. Reproduce and diagnose hardware, software, networking, and integration problems using logs and packet traces; test fixes and workarounds; collaborate with support, engineering, testing, sales, and documentation teams; manage cases within SLAs; communicate progress to customers; and contribute to technical documentation and process improvements.

Conducts acceptance testing and validation for PCBs, assemblies, and components; supports test plans and qualification procedures; leads failure analysis and corrective actions; collaborates on inspection criteria, quality documentation, and design-for-manufacturability improvements; and drives yield, defect reduction, and process-efficiency initiatives in manufacturing and fielded systems.