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Leads enterprise-wide business process transformation, optimization, and continuous improvement across university operations. Responsibilities include process architecture, Lean and Six Sigma analysis, stakeholder change management, KPI and performance framework development, operational modeling, decision-support systems, and mentoring cross-functional teams. The role partners with senior leaders, Finance, Product, and technology teams to improve efficiency, service quality, cost effectiveness, and scalability. This is an in-office position in Salt Lake City with occasional travel up to 20%.

Administers and optimizes enterprise business applications supporting transformation and corporate operations. Responsibilities include configuring workflows, access, reporting, integrations, releases, roadmaps, governance, vendor relationships, and production support. Partners with business process, engineering, architecture, security, and data teams to translate requirements into system solutions. Identifies automation and AI opportunities, leads application improvements, manages competing priorities, and presents recommendations to organizational leadership.

Owns the strategy, backlog, discovery, delivery, and optimization of AI-powered agent and conversational experiences for students. Partners with engineering, UX, analytics, and business stakeholders to define requirements, prioritize roadmaps, launch software products, measure performance, and improve customer and business outcomes across web, mobile, messaging, and CRM channels.

Leads software engineering teams building scalable communications, notification, telephony, customer engagement, conversational AI, and quality platforms. Establishes technical vision, architecture, engineering standards, automated testing, performance practices, security, reliability, and operational readiness. Partners with product, security, architecture, and business leaders; manages third-party integrations; mentors technical talent; supports hiring and organizational planning; and guides 24x7 enterprise systems handling student and institutional data.

Design, build, and support scalable full-stack software platforms using React, Next.js, Node.js, Python, PostgreSQL, and cloud-native technologies. Lead architecture and complex initiatives, mentor engineers, improve reliability and observability, modernize infrastructure with containers and Infrastructure as Code, integrate AI/ML capabilities, troubleshoot production issues, and partner with cross-functional stakeholders to deliver impactful higher-education solutions.

Lead WGU Advancement to develop and execute a comprehensive fundraising strategy. Build and manage a high-performing advancement team, oversee major gifts, annual giving, corporate/foundation relations, planned giving, grants administration, donor stewardship, advancement services, CRM and analytics. Partner with senior leadership to align philanthropic priorities, manage multi-million dollar budgets, and cultivate high-net-worth and institutional donors to drive sustainable fundraising growth.