Western Governors University
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Senior Business Process Engineer - Transformation & Corporate Operations
Senior Business Process Engineer - Transformation & Corporate Operations
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The Role
Leads enterprise-wide business process transformation, optimization, and continuous improvement across university operations. Responsibilities include process architecture, Lean and Six Sigma analysis, stakeholder change management, KPI and performance framework development, operational modeling, decision-support systems, and mentoring cross-functional teams. The role partners with senior leaders, Finance, Product, and technology teams to improve efficiency, service quality, cost effectiveness, and scalability. This is an in-office position in Salt Lake City with occasional travel up to 20%.
Summary Generated by Built In
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
Shape the Future of How WGU OperatesThe Senior Business Process Engineer is responsible for designing, developing, analyzing, and implementing institutional business processes that support the growth, service level, and cost performance needs of the university’s schools and shared services functions.
This role focuses on enhancing operational efficiency, streamlining workflows, and ensuring business processes align with institutional strategic goals. The Senior Business Process Engineer identifies opportunities for improvement, develops people, process, and technology solutions, and leads continuous improvement initiatives across the organization.
Working closely with project and program leaders, finance partners, analytics teams, business stakeholders, and technology professionals, this position drives business process redesign, re-engineering efforts, and the development of future-state operating models that support organizational transformation and student success.
The Senior Business Process Engineer plays a key role in the university’s largest and most strategic transformation initiatives.
*This is an in-office position working at our Corporate Headquarters in Salt Lake City, Utah.
Key Responsibilities
- Lead the analysis, redesign, and optimization of complex business processes across one or more business units.
- Oversee department-level process improvement projects, ensuring stakeholder alignment, timely execution, and achievement of desired outcomes.
- Develop, track, and report on Objectives and Key Results (OKRs) to measure process improvement effectiveness and drive continuous improvement.
- Partner with cross-functional stakeholders to ensure successful adoption of process changes and organizational alignment.
- Lead project teams and workgroups, providing direction and accountability for project success.
- Contribute to the design and maintenance of end-to-end business process architecture and process frameworks.
- Apply Lean and Six Sigma methodologies to analyze, improve, and optimize business processes.
- Serve as the subject matter expert for Lean and Six Sigma tools, methodologies, and best practices.
- Conduct detailed process analysis to improve academic operations, services, and organizational functions.
- Coach, train, and mentor employees and project teams in process optimization methodologies and tools.
- Utilize project management methodologies to plan workflows, allocate resources, and ensure project delivery.
- Create and maintain comprehensive business process architecture maps.
- Develop KPI and measurement frameworks to identify improvement opportunities and reduce operational waste.
- Lead day-to-day process improvement and redesign efforts while mentoring team members in process optimization practices.
- Design and implement operational and data-driven decision support systems to support a culture of continuous process improvement.
- Support business and cultural transformation initiatives through effective change management practices.
- Prepare and communicate project status updates to stakeholders at all levels of the organization.
- Collaborate with internal and external partners to promote a positive, student-focused environment.
- Model operational capacity, service levels, outcomes, and costs in partnership with Finance to identify and address supply and demand imbalances.
- Perform other duties as assigned.
- Knowledge of process automation tools and their application in business process optimization.
- Experience using business intelligence and analytics tools such as Tableau, Power BI, and Minitab.
- Strong analytical skills with the ability to identify trends, patterns, and actionable insights from complex datasets.
- Ability to identify, assess, and mitigate risks associated with process redesign and implementation.
- Excellent written and verbal communication skills with the ability to present recommendations to senior leaders and communicate technical concepts to non-technical audiences.
- Strong problem-solving and critical-thinking capabilities.
- Working knowledge of Agile, Waterfall, and other project management methodologies.
- Knowledge of Lean and Six Sigma principles, tools, and practices.
- Understanding of quality improvement methodologies and continuous improvement frameworks.
- Knowledge of business process architecture mapping and process design principles.
- Ability to work effectively in ambiguous and evolving environments.
- Demonstrated accountability, integrity, and commitment to delivering results.
- Strong leadership, collaboration, and stakeholder management skills.
- Excellent interpersonal skills and ability to build effective relationships across diverse groups.
- Passion for organizational improvement and student-centered outcomes.
- Bachelor’s degree in Industrial Engineering, Service Systems Engineering, Operations Research, Supply Chain Management, Actuarial Science, or another relevant engineering, business, or technical discipline.
- Three (3) years of related professional experience.
- Master’s degree.
- Four (4) years of professional experience in a technical or engineering environment.
- Four (4) years of experience applying Lean and Six Sigma methodologies and tools for business process optimization.
- Prior experience in Business Process Engineering.
- Six Sigma Green Belt or Black Belt certification, or the ability to obtain certification within one to two years.
- Lean Silver certification, or the ability to obtain certification within one to two years.
This position requires occasional travel of up to 20%, including attendance at company summits, conferences, visits to company locations, and other business-related events as needed. Additional travel may be required to support business needs.
DisclaimerThis job description outlines the primary duties, responsibilities, qualifications, and working conditions associated with this position. It is intended to reflect the current requirements of the role; however, management reserves the right to modify responsibilities as necessary to meet organizational needs. Additional duties may be assigned as required.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
Skills Required
- Bachelor's degree in Industrial Engineering, Service Systems Engineering, Operations Research, Supply Chain Management, Actuarial Science, or another relevant engineering, business, or technical discipline
- 3 years of related professional experience
- Expertise in process automation technologies, artificial intelligence, machine learning, and emerging operational-performance tools
- Knowledge of governance practices, compliance standards, and regulatory considerations affecting organizational processes
- Ability to lead, develop, and mentor teams
- Exceptional communication, facilitation, presentation, analytical, and problem-solving skills
- Understanding of financial analysis, cost-benefit assessments, business cases, and ROI evaluation
- Advanced knowledge of Lean and Six Sigma methodologies and quality improvement principles
- Working knowledge of project management frameworks, practices, and tools
- Understanding of business process architecture, process mapping, and operational design principles
- Master's degree
- 4 years of professional experience in a technical or engineering-focused environment
- 4 years of experience applying Lean and Six Sigma methodologies to business process optimization initiatives
- Previous leadership experience in Business Process Engineering or operational transformation
- Six Sigma Black Belt or Master Black Belt certification, or ability to obtain it within 1 to 2 years of hire
- Lean Gold certification, or ability to obtain it within 1 to 2 years of hire
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The Company
What We Do
Western Governors University is a private, nonprofit online university that provides accessible, competency-based education designed for working professionals.
