Serves as the facility’s first point of contact for patients, families, and visitors. Answers and transfers calls, operates intercom and office equipment, greets and directs visitors, processes mail, performs computer work using Word, Excel, and PointClickCare, assists with administrative duties, and maintains confidentiality.

Answers telephones, directs calls, greets visitors and new patients, provides information and directions, and assists staff with administrative duties such as typing and filing.