Administers and improves Salesforce-centered business systems, including configuration, automation, integrations, security, release management, testing, documentation, and platform support. The role troubleshoots connected billing, tax, and scheduling systems, maintains system health, and partners with business analysts and stakeholders to deliver reliable solutions.

Lead retention marketing initiatives through segmented email campaigns and lifecycle journeys. Develop audience, messaging, timing, cadence, and measurement strategies; coordinate content opportunities; analyze performance; run tests; build recurring reports; and collaborate with content, design, product, growth, and customer success teams to improve engagement, content consumption, adoption, and retention.

The Account Coordinator is responsible for outbound sales calls to schedule meetings for Account Managers with church and business customers, requiring strong communication and organizational skills.