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The Director, Strategic Accounts will drive new business and revenue growth across banking and credit union accounts. Responsibilities include prospecting, managing the full sales pipeline, engaging executive decision-makers, presenting consultative solutions, negotiating proposals, closing deals, maintaining strategic relationships, documenting activity in CRM, resolving customer issues, and attending trade shows and sales meetings. The role requires strong solution-based selling, account management, communication, and banking-sector sales expertise.

Provides remote technical support for cash recycling machines to end users and field technicians. Diagnoses hardware and software issues, guides users on machine operation, documents and tracks issues in help desk systems, follows troubleshooting protocols, escalates complex problems, and maintains professional customer interactions.

The Director, Commercial Accounts will drive new business and revenue growth across banking accounts in the assigned territory. Responsibilities include prospecting, qualifying leads, managing the full sales cycle, presenting consultative solutions, negotiating proposals, closing deals, maintaining client relationships, documenting activity in CRM, and resolving customer issues. The role requires frequent outbound selling, strong account management, territory planning, trade-show participation, and travel within the region.

Owns the full sales lifecycle for commercial accounts across the banking sector, including prospecting, qualification, pipeline development, solution selling, presentations, negotiations, closing, account growth, and customer relationship management. The role targets mid-market banks and credit unions, requires strong outbound prospecting and CRM usage, and includes territory travel, trade shows, sales documentation, and coordination of product delivery and payment.

Provide remote phone and email technical support for cash recycling machines, diagnosing hardware and software issues, guiding users and field technicians, documenting tickets, following scripts and escalating complex problems.

Lead procurement, purchasing, and planning for the Americas. Develop and execute regional procurement strategies, supplier performance management, inventory and production planning, and continuous improvement. Manage an eight-person team, collaborate across global functions, drive ERP planning, ensure regulatory/safety compliance, and deliver cost, quality, and service objectives.

Lead and expand strategic fintech and financial-institution partnerships, manage technical integrations and partner success metrics, liaise with internal teams to resolve hardware/software integration issues, support integration planning and GTM for middleware and device controllers, and oversee the sales pipeline to maximize revenue.