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Supports manufacturing operations through electro-mechanical troubleshooting, production failure analysis, root-cause investigations, corrective actions, quality documentation, test equipment maintenance, process audits, and continuous improvement. The role collaborates with manufacturing, quality, engineering, suppliers, and other stakeholders to improve product quality, safety, efficiency, and compliance with ISO, UL, OSHA, and related standards. Occasional domestic and international travel may support product transfers, training, supplier audits, and process improvements.

Generate and manage service parts forecasts for field replacement units, small parts spares, and repair kits. Maintain planning parameters, optimize inventory across distribution centers, stocking locations, and technician van stock, and develop KPIs for data-driven decisions. Analyze large datasets using Excel, BI tools, and ERP systems to improve forecast accuracy and inventory performance while coordinating with global supply chain stakeholders.

Optimizes inventory across the supply chain by setting targets, managing safety stock and reorder parameters, validating supply plans, coordinating procurement, resolving shortages, reducing obsolescence, and conducting root-cause analyses. The role works with manufacturing, suppliers, Finance, Sales, Demand Planning, and Procurement to maintain customer service levels and forecast accuracy.

Leads North American testing, validation, certification, and release governance for integrated hardware, software, firmware, digital products, and third-party solutions. Directs testing strategy, quality standards, automation, environments, acceptance criteria, KPIs, budgets, vendors, laboratories, and release readiness. Manages and develops technical teams, evaluates risks, approves releases, coordinates global product escalations, and ensures deployment, support, documentation, training, and post-release monitoring readiness.

Provides remote technical support for cash recycling machines through phone and email. Diagnoses hardware and software issues, guides users on machine operation, assists field technicians, documents incidents in help desk systems, follows troubleshooting protocols, escalates complex problems, and maintains professional customer interactions under supervision.

The Director, Commercial Accounts will drive new business and revenue growth across banking accounts in the assigned territory. Responsibilities include prospecting, qualifying leads, managing the full sales cycle, presenting consultative solutions, negotiating proposals, closing deals, maintaining client relationships, documenting activity in CRM, and resolving customer issues. The role requires frequent outbound selling, strong account management, territory planning, trade-show participation, and travel within the region.