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The Role
Leads North American testing, validation, certification, and release governance for integrated hardware, software, firmware, digital products, and third-party solutions. Directs testing strategy, quality standards, automation, environments, acceptance criteria, KPIs, budgets, vendors, laboratories, and release readiness. Manages and develops technical teams, evaluates risks, approves releases, coordinates global product escalations, and ensures deployment, support, documentation, training, and post-release monitoring readiness.
Summary Generated by Built In
The Director- Solution Testing, Americas is responsible for leading the testing, validation, and certification of hardware, software, firmware, digital products, and third-party integrations for the North American market. This role serves as the critical link between global product development and North American deployment, ensuring all standard and non-standard solutions are thoroughly tested, verified, and approved prior to release. The Director partners closely with Product Management, Engineering, Sales, and global product teams to establish testing priorities, manage release readiness, drive quality standards, and prevent unvalidated solutions from reaching customers. Additionally, the role oversees testing processes, release communications, solution certification, and the delivery of North American business requirements to global development teams, ensuring product quality, operational excellence, and customer satisfaction.
Key Responsibilities
- Define and execute the NAST strategy, roadmap, priorities, and quality standards in alignment with business objectives and global release plans.
- Lead and develop the NAST team through workforce planning, performance management, coaching, succession planning, and resource allocation.
- Coordinate testing activities, associated costs, and North American release readiness for hardware, software, firmware, digital products, third-party interfaces, fixes, and enhancements.
- Partner with Product Management, Sales, Engineering, Service, and global product teams to scope, prioritize, and govern North American solution requests.
- Establish and improve testing governance, automation, environments, acceptance criteria, certification standards, documentation, and reporting across all validation types.
- Serve as the final North American release authority by assessing quality, compliance, readiness, and risk, and approving, conditionally approving, or withholding release.
- Define and report KPIs for test coverage, defect leakage, cycle time, release readiness, corrective actions, and post-release quality; escalate material risks and trends.
- Manage budgets, laboratory capacity, vendors, tools, equipment, and assets supporting testing, demonstrations, proofs of concept, events, integrations, and partner or customer laboratories.
- Ensure pilot, deployment, and support readiness through release communication, documentation, training, known-issue management, support handoff, rollback planning, and post-release monitoring.
- Lead development requests and critical defect escalations with global product teams, establishing ownership and driving timely cross-functional resolution.
Skills, Knowledge & Expertise
Education:
· Bachelor’s degree in Engineering, Computer Science, Information Systems, Quality Management, Business, or a related field, or an equivalent combination of education and relevant professional experience.
Required Experience:
· 10+ years of progressive experience in solution testing, quality assurance, systems integration, engineering, or a related technical function.
· 5+ years leading technical teams, including people management, coaching, performance management, resource planning, and organizational development.
· Demonstrated leadership of testing strategy, release governance, acceptance criteria, certification, quality metrics, and continuous improvement.
· Experience managing budgets, vendors, laboratory capacity, tools, equipment, and resources across competing business priorities.
· Experience leading global, cross-functional initiatives involving integrated hardware, software, firmware, digital products, third-party interfaces, pilots, and production releases.
Preferred Qualifications:
· Master’s degree in a related technical, business, or quality discipline.
· Relevant certification in quality, testing, project management, Agile, Lean, or Six Sigma.
· Experience with test automation, test management, defect tracking, analytics, and continuous integration or delivery practices.
· Knowledge of cybersecurity, regulatory, safety, accessibility, audit, and quality standards for integrated solutions.
· Experience in retail, financial services, cash automation, payments, self-service, or other customer-facing technology environments.
REQUIRED SKILLS AND COMPETENCIES
· Strategic leadership and judgment that translate business objectives into priorities, decisions, and measurable outcomes.
· People leadership that builds accountability, collaboration, employee development, succession readiness, and high-performing teams.
· Decisive risk management, including evaluation of incomplete information, competing priorities, and corrective actions.
· Executive communication and interpersonal skills that clearly convey complex technical, operational, and business risks to executive stakeholders and other diverse audiences.
· Ability to influence without direct authority, build consensus, negotiate priorities, and establish cross-functional accountability.
· Strong planning, organizational, analytical, and problem-solving skills across multiple programs, dependencies, and deadlines.
· Continuous-improvement mindset focused on scalable processes, disciplined execution, and measurable quality and efficiency gains.
· Attention to detail balanced with strategic perspective and customer and business outcomes.
· Integrity, accountability, resilience, and consistent support for company policies and values.
Job Benefits
Pay Range: $113,295-$141,619, Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; education; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Glory is proud to share that our benefit package ranks in the top 25% across the country!
Benefits:
- 401(k) Retirement Plan with Fidelity – 2.5% Base contribution paid toward your retirement by Glory even if you do not participate. Plus, Glory matches 3% up to 6% of your contribution
- Health insurance – 3 medical plans to choose from. High, Medium and Low deductible through Blue Cross Blue Shield
- MDLive – 24/7 Virtual Doctor plus a Nurse Line
- Dental insurance
- Vision insurance
- FSA / Dependent Care
- Voluntary Life Insurance
- Basic Life insurance and AD&D – Company paid
- Short Term Disability / Long Term Disability / Employee Assistance Program – Company paid
- Paid Vacation – start with a prorated amount of hours your first year depending on start date. 80 vacation hours earning your first full year and vacation hours increase based on years of service
- Paid Sick days based on City/State requirements
- Paid Holidays – 9 to 11 days based on start date
- Professional development assistance
- Education assistance
- Adoption Assistance
- Legal and ID Theft plans
- Annual Bonus opportunity
- Opportunities for internal promotions/career advancement
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- Bachelor's degree in Engineering, Computer Science, Information Systems, Quality Management, Business, or a related field, or equivalent education and relevant professional experience
- 10+ years of progressive experience in solution testing, quality assurance, systems integration, engineering, or a related technical function
- 5+ years leading technical teams, including people management, coaching, performance management, resource planning, and organizational development
- Experience leading testing strategy, release governance, acceptance criteria, certification, quality metrics, and continuous improvement
- Experience managing budgets, vendors, laboratory capacity, tools, equipment, and resources across competing business priorities
- Experience leading global, cross-functional initiatives involving integrated hardware, software, firmware, digital products, third-party interfaces, pilots, and production releases
- Master's degree in a related technical, business, or quality discipline
- Relevant certification in quality, testing, project management, Agile, Lean, or Six Sigma
- Experience with test automation, test management, defect tracking, analytics, and continuous integration or delivery practices
- Knowledge of cybersecurity, regulatory, safety, accessibility, audit, and quality standards for integrated solutions
- Experience in retail, financial services, cash automation, payments, self-service, or other customer-facing technology environments
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The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
