Leads client-facing and internal projects from initiation through closeout and operational handoff. Responsibilities include project planning, budgeting, risk and issue management, requirements gathering, stakeholder coordination, testing, implementation readiness, change control, status reporting, and documentation. The role coordinates cross-functional teams across technology, production, quality assurance, infrastructure, customer service, sales, vendors, and clients while ensuring projects meet scope, timeline, quality, cost, security, and operational objectives.