The Role
Leads client-facing and internal projects from initiation through closeout and operational handoff. Responsibilities include project planning, budgeting, risk and issue management, requirements gathering, stakeholder coordination, testing, implementation readiness, change control, status reporting, and documentation. The role coordinates cross-functional teams across technology, production, quality assurance, infrastructure, customer service, sales, vendors, and clients while ensuring projects meet scope, timeline, quality, cost, security, and operational objectives.
Summary Generated by Built In
Description
An experienced Project Manager to lead client-facing and internal initiatives from intake through implementation and operational handoff. The ideal candidate is organized, accountable, and comfortable coordinating cross-functional work in a deadline-driven environment. Experience in print, mail, document composition, or transactional communications is strongly preferred, along with practical knowledge of PMI project management principles.
Project Manager
- Lead projects from initiation through planning, execution, monitoring, implementation, and closeout.
- Create and maintain project plans, dependencies, budgets, risks, issues, decisions, and action-item logs.
- Coordinate work across clients, programming, data processing, document composition, quality assurance, production, infrastructure, customer service, sales, and vendors.
- Facilitate project kickoffs, status meetings, requirements reviews, implementation readiness reviews, and post-implementation follow-up.
- Gather and clarify business, technical, operational, print, and mailing requirements; confirm scope, assumptions, acceptance criteria, and change impacts.
- Partner with technical and operational teams to develop estimates, resource plans, implementation timelines, and production transition plans.
- Monitor project health and communicate clear status, accomplishments, upcoming work, risks, issues, decisions, and required escalations.
- Manage scope changes through documented impact analysis, approval, schedule updates, and stakeholder communication.
- Coordinate testing, client approvals, production validation, launch readiness, knowledge transfer, and project documentation.
- Identify delivery risks early and drive practical mitigation and contingency plans.
- Ensure project records are complete, current, and accessible, including requirements, schedules, approvals, and lessons learned.
- Build productive relationships with customers and internal stakeholders while balancing urgency, quality, cost, security, and operational needs.
Requirements
- Bachelor's degree in business, technology, operations, project management, or a related field, or equivalent demonstrated experience.
- Three to five years of project management or project coordination experience delivering cross-functional business or technology initiatives.
- Demonstrated ability to manage multiple concurrent projects, priorities, and deadlines with limited supervision.
- Strong written and verbal communication skills, including the ability to communicate effectively with clients, senior management, technical teams, and production operations.
- Experience developing and maintaining project plans, schedules, status reports, risk and issue logs, action-item tracking, and change documentation.
- Ability to translate client and business needs into clear, actionable requirements and measurable acceptance criteria.
- Strong problem-solving, facilitation, organization, follow-through, and stakeholder-management skills.
- Working knowledge of project lifecycle controls, quality assurance, implementation readiness, and operational handoff.
Skills Required
- Bachelor's degree in business, technology, operations, project management, or a related field, or equivalent demonstrated experience
- Three to five years of project management or project coordination experience delivering cross-functional business or technology initiatives
- Experience managing multiple concurrent projects, priorities, and deadlines with limited supervision
- Strong written and verbal communication skills with clients, senior management, technical teams, and production operations
- Experience developing and maintaining project plans, schedules, status reports, risk and issue logs, action-item tracking, and change documentation
- Ability to translate client and business needs into actionable requirements and measurable acceptance criteria
- Strong problem-solving, facilitation, organization, follow-through, and stakeholder-management skills
- Working knowledge of project lifecycle controls, quality assurance, implementation readiness, and operational handoff
- Experience in print, mail, document composition, or transactional communications
- Practical knowledge of PMI project management principles
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The Company
What We Do
Content Critical Solutions is a technology-driven provider of mission-critical business communications services, offering solutions for transaction processing, content management, and professional services including mailing and digital document management.
