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The E-Commerce Operation Manager will enhance customer support, resolve technical issues, and train call center agents, ensuring service efficiency.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

Provide English-language customer support via email/chat/phone, handle first-level technical escalations, coordinate with R&D, deliver on-site technical support and agent training, and identify/optimize call center operational issues to improve service quality.

Lead Reolink North America's creator partnerships strategy: recruit and manage creators, design scalable programs for launches and campaigns, coordinate cross-functional execution, negotiate contracts and budgets, measure performance with KPI frameworks, and optimize creator investments to drive awareness, engagement, and revenue.