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The E-Commerce Operation Manager will enhance customer support, resolve technical issues, and train call center agents, ensuring service efficiency.

The Marketing & PR Coordinator manages PR campaigns, maintains media assets, coordinates events, and supports marketing initiatives for brand visibility.

The Marketing Programs Manager will lead retail growth marketing initiatives, develop testing frameworks for new marketing channels, and manage cross-functional projects to drive retail traffic and conversion in North America.

The Technical Support Representative communicates with customers to resolve technical issues, conduct training for call center agents, and optimize service processes.

Provide English-language customer support via email/chat/phone, handle first-level technical escalations, coordinate with R&D, deliver on-site technical support and agent training, and identify/optimize call center operational issues to improve service quality.

Create compelling, consumer-focused copy that defines the North America brand voice across product launches, web, email, social, retail, ads, and video. Translate technical features into benefit-driven messaging, collaborate with cross-functional teams, optimize for conversion and SEO, and maintain consistent, locally relevant brand tone.