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The Project Implementation Manager oversees complex projects in logistics, ensuring adherence to guidelines, stakeholder communication, and problem resolution while leading internal teams and fostering collaboration.

As the Director of Commercial Contracts, you will draft, review, and negotiate complex agreements, manage legal risks, and support corporate initiatives.

Lead data product and customer-facing reporting strategy for Managed Services. Own roadmap, KPI definitions, data quality, governance, and rollout of standard reporting across BI and delivery platforms. Align cross-functional teams, drive automation from spreadsheets to governed BI, manage configuration models for multi-client environments, and ensure data readiness during onboarding to support scalable analytics and improved cost-to-serve.

Manage North America modal performance and vendor procurement for TL, LTL, intermodal, parcel, and air. Set vendor KPIs, run scorecards and QBRs, lead performance remediation, analyze rates and market benchmarks, support customer reporting and projects, and hire/train a small team across North America while collaborating cross-functionally to reduce customer costs and vendor issues.

Operate as embedded transportation leader onsite, managing end-to-end inbound execution, carrier and partner coordination, risk identification and escalation, KPI performance, stakeholder communication, and continuous improvement to ensure timely materials flow into production.

Manage and optimize secure, scalable Azure and AWS infrastructure and hybrid network environments. Administer identity (Entra ID/AD), deploy IaC (Terraform), run Microsoft Sentinel, support Windows Server lifecycle, perform on-site network hardware management, lead identity governance and security assessments, automate operations, and provide on-call production support.

Provide onsite customer service and day-to-day logistics operations for key customer accounts: load planning, shipment tracking, exception resolution, carrier onboarding, compliance management, reporting, and cross-team communication. Support customers and internal teams to ensure on-time, cost-effective execution and occasional after-hours responsiveness.