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Investigates and resolves bank fraud, identity theft, counterfeit, chargeback, and account loss cases. Reviews fraud alerts, digital deposits, ATM activity, and Chex Systems reports; coordinates with branches, management, law enforcement, and the U.S. Secret Service. Maintains investigation files, prepares recovery reports, supports compliance and loss-prevention procedures, administers building access rights, and assists with security incidents, legal actions, staff training, and customer fraud concerns.

Develops small business lending opportunities through community networking, prospecting, referrals, broker relationships, and internal partnerships. Structures credit facilities, evaluates financial statements and tax returns, identifies risk, negotiates complex credit requests, and balances customer needs with bank requirements. Maintains lending product proficiency, coaches branch associates on referrals, builds brand awareness through civic involvement, and supports customer retention and bank-wide initiatives.

Provide investment advice and financial planning to Private Advisor clients (<$1M), develop leads and referrals, manage client relationships, recommend investment products, articulate portfolio adjustments, deliver presentations, and use MGPro and Microsoft Office while maintaining required licenses and regulatory compliance.

Customer-facing role building relationships, identifying financial goals, selling and explaining bank products, opening and maintaining accounts, processing transactions, complying with AML/BSA, pursuing NMLS registration, and using customer-facing technology.

Build relationships with new and existing banking customers, identify financial needs, recommend and sell deposit and lending products, and generate referrals. Process teller transactions, open and maintain accounts, balance cash, and follow AML/BSA, audit, security, and risk-control procedures. Enroll customers in self-service technologies, participate in community events, support branch operations, and pursue NMLS registration. The role requires flexible scheduling across various branches within The Villages.