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Analyze transactional activity, investigate red flags, perform customer due diligence and enhanced due diligence, monitor high-risk customers, disposition OFAC alerts, complete CTRs, and report suspicious activity (SARs) per AML/BSA requirements.

Provide telephone and email support to commercial clients for banking products (online/mobile banking, ACH, remote deposit, cards, positive pay). Facilitate onboarding, perform account and service maintenance, troubleshoot basic technical issues, follow procedures, meet SLAs, and cross-train on departmental tasks while supporting compliance and process improvement.

Provide hands-on and remote deskside technical support for hardware, OS, applications, and connectivity. Prepare, image, deploy, repair, and replace laptops, desktops, mobile devices and peripherals. Manage asset inventory, user accounts, passwords, permissions, and Microsoft 365 apps. Document solutions, follow ITSM processes, escalate complex incidents, and assist IT projects and root-cause analysis while collaborating with networking, security, and systems teams.

Review, document, and redesign business processes; create and manage project plans; oversee solution implementation and training; communicate with management; manage multiple initiatives to improve efficiency and controls.

Design and implement career development programs, conduct job analyses, build competency models and career roadmaps, collaborate with leadership and HR partners, develop training/mentoring initiatives, analyze talent gaps, and promote internal mobility to align employee growth with organizational goals.

Key and balance paper and electronic deposit items, process clearing checks, approve mobile deposits, place holds per Regulation CC, perform batch uploads and reconciliations, communicate with banking centers to capture missing images, and support process improvements and cross-training.

Process and review new account and customer documentation for retail, commercial, and private banking channels to ensure regulatory and procedural compliance. Communicate with internal partners, escalate issues, follow departmental procedures, cross-train, and suggest process improvements. Maintain volume-driven service levels and develop knowledge of regulations and operational compliance.

Execute QA testing of BSA/AML, OFAC, and fraud controls; identify control weaknesses, perform root cause and follow-up testing; document results, track remediation, support policy and procedure updates, and assist with audits and special projects.

The Contract Administrator coordinates mortgage servicing transfers' due diligence, compliance, and execution, while managing stakeholder relationships and improving acquisition processes.

Lead the Salesforce product for Commercial Banking Sales by defining user stories, managing the product backlog and roadmap, collaborating with stakeholders and vendors, supporting agile teams, and ensuring regulatory and enterprise alignment. Drive analysis, OCM, UAT, and trainings while partnering with risk, compliance, and technology to deliver scalable Salesforce solutions.