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Provides Tier 1 support for personal and commercial banking clients, handling account servicing, new account openings, deposit operations, treasury management products, online banking troubleshooting, ACH and wire requests, disputes, and account exceptions. Coordinates client onboarding, explains complex banking information, maintains compliance, and serves as a subject matter expert for online banking platforms while ensuring accurate, timely service.

Analyzes, documents, and improves end-to-end business processes; maps workflows; translates business needs into automated workflows, forms, and system solutions; builds applications using Decisions, RPA, and related tools; collaborates with stakeholders through testing, training, and implementation; and coordinates multiple process-improvement projects.

Supports Special Assets Lending Officers in managing high-risk commercial loan portfolios. Analyzes borrower and guarantor financial statements, tax returns, collateral, credit reports, and other documentation; identifies risks and prepares credit analyses and reporting. Conducts borrower, guarantor, and collateral research, supports asset resolution strategies, contacts customers for required information, and provides departmental administrative and workflow coordination support.

Leads a team supporting private banking deposit and loan services for affluent clients. Oversees recruiting, coaching, scheduling, performance management, workflow and process controls, transaction approvals, client correspondence, loan tracking, online banking forms, wires, overdrafts, and escalated client concerns. Requires strong banking operations knowledge, client service, leadership, communication, organization, and Microsoft Office proficiency.

Provides independent enterprise risk oversight and advisory support across operational, compliance, strategic, and reputational risks. Facilitates risk committees, risk assessments, control evaluations, issue remediation, and governance activities. Develops dashboards, scorecards, key risk indicators, and recurring reports for senior leadership and the Board Risk Committee. Partners with Audit, Compliance, Legal, Finance, and business stakeholders to strengthen controls, manage emerging risks, and mature the enterprise risk management framework.

Leads MidFirst Bank’s tax function and advises executive leadership and the family enterprise on tax strategy, planning, compliance, governance, and risk. Oversees bank and family office tax matters, including wealth transfer, trusts, fiduciary issues, philanthropy, entity structuring, and multistate requirements. Manages tax professionals, external advisors, process improvement, and stakeholder relationships in a highly confidential environment.

Reviews and analyzes vendor invoices for mortgage servicing expenses, verifies supporting documentation against insurer and investor guidelines, resolves exceptions, and determines payment eligibility. The role also supports systems testing, process updates, ad hoc projects, and vendor communication. Success requires attention to detail, analytical and math skills, organization, communication, deadline management, independence, and proficiency with Microsoft Excel and multiple applications.

Provides technical, operational, and customer support for corporate treasury management and consumer online banking products. Responsibilities include client onboarding, applications and documentation, product implementation and training, issue resolution, fraud escalation, operational monitoring, record maintenance, audit support, and departmental projects. Requires strong knowledge of treasury products, banking policies, cash management processes, communication, data analysis, and Microsoft Office tools.

Develop and present comprehensive financial plans for affluent and ultra-high-net-worth clients. Model cash flow, retirement, tax, estate, insurance, education, succession, and philanthropic scenarios using financial planning software. Prepare client-ready recommendations, support Wealth Advisors and Trust Advisors, participate in client meetings, answer technical questions, and contribute to business development and continuous improvement of planning processes.

Generates, qualifies, structures, and closes asset-based commercial lending opportunities across Texas and Oklahoma. Builds referral networks, evaluates borrower and collateral quality, prescreens opportunities against lending guidelines, negotiates financing proposals, and coordinates with underwriting, credit, legal, portfolio management, and operations teams. Maintains Salesforce pipeline records and attends networking events. The role carries annual lead, term sheet, closing, and funding expectations and requires approximately 50% travel.