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The Strategic Account Manager oversees operations for high-impact strategic regions, focusing on performance, coaching, dealer partnerships, compliance, and team communication.

Drive territory lease origination growth by adding and expanding dealer relationships, deliver dealer training and presentations, support lender partner accounts, analyze market and competitor data, maintain CRM and reporting, recommend product/program changes, and travel frequently to build business.

Drive lease origination growth by reengaging and adding auto dealers, delivering dealer training and presentations, liaising with lender partners, maintaining CRM and sales tools, analyzing market and competitor data, and recommending product/program adjustments to increase indirect leasing volume.

Process and analyze dealer applications for floorplan credit. Verify and input application data, conduct public searches, request and track required stipulations and corrected documents, make data corrections, forward completed files, and recommend approvals or declines with proposed terms.

Manage charged-off auto accounts by contacting customers, negotiating payment plans, conducting skip tracing, coordinating repossessions, and maintaining accurate case records. Meet daily/monthly performance goals, collaborate with team members, and ensure compliance with federal and state collection laws (FDCPA). Provide vehicle valuation assessments and use web-based tools and office software to support recovery efforts.

The Marketing Associate develops and implements marketing projects, manages initiatives across departments, and ensures brand consistency while also providing writing and creative input.

Make outbound and inbound calls to customers 1-30 days past due using an auto dialer, negotiate payment arrangements, provide customer service, meet performance goals, and follow company policies and compliance guidelines in an in-office call center role.

Manage day-to-day sales operations, train and mentor staff, set goals, lead meetings, conduct presentations, implement policies, and assist dealers.

Provide on-site help desk support: process user setups/terminations, respond to tickets/calls, troubleshoot Windows, servers, networking, printers and hardware, manage inventory and badges, coordinate with vendors, and escalate system errors.

Manage and grow relationships with franchise dealership partners to increase loan production and vehicle sales. Prospect and acquire dealer accounts, train dealership staff on products and processes, provide financing solutions, perform regular in-person visits, deliver presentations, monitor account performance, and participate in events to drive production and dealer satisfaction.