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Lead enterprise operational improvements by designing and implementing complex process and data solutions across banking systems. Define business and reporting requirements, manage multiple projects, lead testing and deployments, mentor junior analysts, develop training and change management, and collaborate with stakeholders and development teams to improve user experience and data availability.

Design, develop, and support scalable MuleSoft integration solutions on Anypoint/CloudHub. Lead technical solution design, API development and security, reliability and monitoring practices, production support, incident response, and cross-team coordination. Produce technical documentation, support UAT and releases, and communicate solutions and recommendations to stakeholders.

Lead and manage an underwriting team to meet production and quality goals. Oversee underwriting reviews, train and coach staff, ensure compliance with mortgage guidelines and regulations, optimize processes, and collaborate cross-functionally. Hire, develop, and manage onshore and offshore underwriting teams.

Lead architecture and delivery of ServiceNow AIOps/ITOM solutions including event correlation, anomaly detection, CMDB/service mapping, log/metric analytics, integrations with observability tools and cloud providers, automation/remediation workflows, and mentoring junior engineers while ensuring compliance and platform governance.

Lead architecture and design of MuleSoft APIs for high-performance, secure payment processing. Drive AI-assisted API development, enforce security/compliance (OAuth2, mTLS, FDX), implement CloudHub/Hybrid HA and autoscaling, integrate Kafka and NoSQL stores, build observability with ELK, manage full API lifecycle and documentation, and optimize deployments for cost, availability, and disaster recovery.

Support oversight of the bank's investment and mortgage asset portfolios and related hedging. Monitor exposures, validate stress tests, prepare risk reports for management and committees, ensure compliance with risk limits and regulations, document oversight processes, and collaborate with Treasury, Mortgage Capital Markets, and ALM to improve risk management and governance.

Support digital banking conversion and reporting by creating/validating conversion files, leading UAT, verifying interest calculations, building statistical models (pricing, retention, forecasting, fraud, marketing), managing data architecture and recurring feeds, reconciling data quality, producing ad-hoc analyses, and documenting processes for auditability and operational continuity.

Manage and monitor commercial loan portfolios: analyze, structure, underwrite, and coordinate closings for complex loans; ensure compliance with bank policies and regulations; support Relationship Manager and VP in credit approvals, loan processing, and customer service.

Manage analysis, structuring, underwriting, and closing of complex commercial loans. Monitor portfolio credit risk, ensure regulatory and policy compliance, coordinate loan processing, present credit requests to senior management/Loan Committee, and support Relationship Managers to achieve regional and branch goals.

Lead process and metric reviews to improve operational effectiveness across Procure-to-Pay. Develop and implement solutions, produce artifacts, recommend alternatives, track KRIs/KPIs, coordinate cross-functional stakeholders, support UAT, and translate procurement needs into scalable system designs ensuring data integrity and efficiency.