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Prepare and process import documentation, clear goods through customs and PGAs, classify tariffs, arrange duties payment, bill customers, monitor shipments, assist clients with documentation, and coordinate transport/warehousing.

Lead infrastructure and helpdesk teams to maintain availability, security, and performance of networks, servers, cloud/hybrid environments, backups/DR, and end-user support. Manage SLAs, incident response, vendor contracts, budgets, and cybersecurity initiatives while mentoring staff, driving improvements, and supporting projects across multiple sites.

Lead the U.S. import team to ensure compliant, efficient customs clearance and high-quality customer service. Oversee daily import operations, ensure U.S. Customs and PGA compliance, develop staff, monitor KPIs, drive process improvements, manage documentation and audits, support customer relationships, and participate in continuous improvement and ISO activities.

Lead and develop the U.S. import team to ensure compliant, efficient customs clearance and exceptional customer service. Oversee daily import operations, compliance with U.S. Customs and PGAs, KPI monitoring, process improvements, customer relations, billing accuracy, and audit readiness. Support new account implementations, training, ISO activities, and occasional travel to ports and customer sites.

Manage and implement import/export compliance program, liaise with US regulatory agencies, conduct investigations and audits, maintain documentation, support C-TPAT/ACE Portal and CargoWise, provide training and client guidance, and report compliance risks to senior management.

Support export operations and US/Mexico trade compliance by maintaining part-number classification databases, auditing classification protocols, classifying products imported into Mexico, resolving classification issues, and providing customs compliance customer support. Works with regulations, harmonized tariff schedules, and office software; requires bilingual English/Spanish communication.

Receive drivers, verify documentation, assign unloading docks, log arrival and load references, print labels, create forklift work orders, and adjust records in AS400. Perform data entry, communicate with drivers and forklift coordinators, and follow supervisory directions in a rotating-shift warehouse office environment.

The Customs Entry Writer handles customs paperwork, interacts with government agencies and clients, classifies goods, and ensures compliance with regulations.