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The Business Development Representative identifies new business opportunities, builds customer relationships, drives revenue growth, and manages account operations.

As a Customer Operations Representative, you will manage reports, track shipments, solve customer issues, and ensure excellent customer experience.

Serve as primary contact and relationship manager for intermodal and drayage clients. Expand accounts, negotiate rates and capacity, coordinate with operations and carriers, manage shipments cradle-to-grave, track milestones, resolve issues, maintain tracking systems, and monitor billing and cost controls.

The Manager of Last Mile Operations oversees contract carrier operations, trains staff, ensures compliance, manages dispatch, and resolves issues.

Coordinate and support home delivery operations, monitor carrier performance and VOC, build efficient routes, dispatch contract carriers, resolve delivery and inventory issues, coach dispatch and warehouse staff, and travel to sites to ensure client satisfaction.

Source, negotiate, and secure carriers to move freight; cultivate carrier relationships; communicate route changes and issues; schedule pickups/deliveries; ensure HVS/HRC protocol compliance; update operating systems; conduct lead research and cold calls; track billing and invoicing accuracy.

Provide logistics support including order entry, routing/dispatch, traffic coordination, monitoring pickups/deliveries, communicating status to account managers/customers, investigating shipment issues, and scheduling delivery appointments.

Supervise last-mile associates to maximize productivity, ensure safety and equipment use, manage inventory and merchandise reconciliation, assign and monitor work, coach performance, and maintain tools and housekeeping standards.

Lead design and development of full-stack applications using .NET 8, C#, and ASP.NET Core. Provide technical leadership across backend services, APIs and frontend (React/Angular), drive architecture and data strategy (SQL Server, Couchbase), enforce CI/CD and observability practices, coordinate offshore teams, and mentor engineers.

Analyze AR aging, delinquency, disputes, unapplied cash, and write-offs. Build and maintain AR reports, dashboards, and KPIs. Partner with Billing, Credit, Sales, and Operations to resolve issues, support forecasting and month-end close, and drive process improvements. Act as subject-matter resource and prepare leadership presentations.