Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Accounts Analyst at RXO, you will support customer-facing analytics and reporting by identifying trends, escalating risks, and contributing to data-driven insights. You will work closely with senior analysts and managers to help resolve customer issues, support reviews, and ensure reporting accuracy. Join our growing, dynamic team and build a strong foundation in customer analytics and operational support.
What your day-to-day will look like:
Support trend analysis to surface key performance insights and operational risks for assigned accounts
Assist with preparing operational reporting for monthly and quarterly business reviews
Support query development, dashboard updates, and standardized report templates under guidance
Ensure accuracy and quality of customer deliverables by validating data, proofreading reports, and maintaining consistent formatting
Monitor account utilization and flag opportunities or concerns for escalation to senior team members
Respond to customer inquiries related to reporting, service performance, and basic operational metrics
At a minimum, you’ll need:
Bachelor’s degree or equivalent related work or military experience
1–2 years of experience supporting customers, operations, or analytics functions
Experience with Microsoft Office products, particularly Excel and Word
Strong analytical mindset with attention to detail
Ability to follow established processes while managing multiple priorities
It’d be great if you also have:
Experience working with customer-facing reports or operational metrics
Strong written and verbal communication skills
Ability to collaborate effectively in a team-based, fast-paced environment
Willingness to learn and grow into greater analytical and customer ownership over time
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.
Skills Required
- Bachelor’s degree or equivalent related work or military experience
- 1–2 years of experience supporting customers, operations, or analytics functions
- Experience with Microsoft Office products, particularly Excel and Word
- Strong analytical mindset and attention to detail
- Ability to follow established processes while managing multiple priorities
- Experience working with customer-facing reports or operational metrics
- Strong written and verbal communication skills
- Ability to collaborate effectively in a team-based, fast-paced environment
- Willingness to learn and grow into greater analytical and customer ownership over time
RXO, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RXO, Inc. and has not been reviewed or approved by RXO, Inc..
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Healthcare Strength — Medical coverage is described as comprehensive, including prescription drugs, virtual care, dental and vision, with the company stating it covers the majority of healthcare costs. Wellbeing resources such as mental-health/EAP and pre- and post‑natal support are also highlighted.
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Retirement Support — Retirement offerings include a 401(k) with company match that the company reports enhancing in 2024, with plan details available through the Benefits Center. Access to financial planning services further supports retirement readiness.
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Leave & Time Off Breadth — Time off options are described as broad, covering paid vacation and specialized leaves such as bereavement and military leave with differential pay. Additional provisions include parental/family‑bonding leave and, in some materials, paid time off for volunteering.
RXO, Inc. Insights
What We Do
RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers. We serve more than half of the Fortune 500's supply chain with an extensive network of carriers and logistics experts.
