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Manage Tin Can’s social media community across Instagram, TikTok, Reddit, and Facebook. Monitor and respond to DMs and comments, triage sensitive issues, route customer concerns to support or leadership, and maintain the brand voice. Track response times, volume, and sentiment, identify emerging backlogs, coordinate with the social media calendar, and provide weekly trend summaries. The role may require weekend and holiday coverage during high-volume periods.

Creates and adapts Tin Can’s brand across social, web, email, packaging, retail, events, app, and other channels. Translates creative direction and briefs into polished visual work, maintains brand consistency, collaborates with cross-functional teams and external creatives, and develops templates and systems. Manages multiple deadlines while contributing to critiques and evolving the brand’s visual language.

Own and optimize Tin Can's email lifecycle program in Klaviyo, including campaign planning, segmentation, automations (welcome, abandoned cart, post-purchase, loyalty, referral), A/B testing, deliverability and compliance, cross-team collaboration with Growth, Brand, and Product, and reporting to drive engagement, retention, and revenue.

The Technical Support Specialist provides customer support through troubleshooting device and account issues, ensuring a positive experience across various communication channels.