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The Technical Support Specialist provides customer support through troubleshooting device and account issues, ensuring a positive experience across various communication channels.

Provide empathetic, multichannel customer support (email, SMS, DMs, calls) across ordering, activation, and troubleshooting. Maintain SLAs, identify queue patterns, create documentation and onboarding resources, and improve support workflows to create memorable experiences for families.

Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.

Manage and scale the influencer marketing program by sourcing creators, creating content that drives ads performance, and collaborating with internal teams to ensure brand alignment and results tracking.