Manage a book of ~25–40 managed IT and project clients as their primary non-technical contact. Own client satisfaction, retention, renewals, annual technology assessments, recurring cadences, and identify upsell/expansion opportunities. Coordinate scoping with technical teams, track activity in CRM/PSA, and ensure smooth handoffs to project teams.

Manage a book of ~25 B2B managed IT and project clients, drive retention and satisfaction, run annual technology assessments, maintain regular cadences, identify and scope expansion opportunities, manage renewals, track activity in CRM/PSA, and coordinate handoffs to technical and project teams.