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Manage attendee communications, event platforms, onsite operations, vendor coordination, networking activities, and branded experiences for Hosted Buyer Events and trade shows. Collaborate with marketing, sales, product, and operations teams to deliver engaging attendee experiences. Analyze surveys and performance data, monitor industry trends, and identify improvements that strengthen brand visibility, engagement, and professional relationships.

Manages and grows supplier client accounts by selling exhibit space, sponsorships, advertising, and event participation for ASI trade shows. Builds relationships, identifies sales opportunities, supports account retention, tracks activities in Microsoft Dynamics CRM, and provides on-site client support. The role requires achieving sales and revenue goals, coordinating with Account Executives and internal teams, communicating event requirements, and traveling to trade shows and hosted buyer events throughout the year.

Supports financial reporting, revenue analysis, budgeting, forecasting, month-end close, sales commission and rebate calculations, data reconciliation, and ad hoc analysis. Monitors business performance metrics, identifies trends and variances, validates financial data, and provides insights to Finance, Sales, and business partners. The role requires advanced Excel capabilities, strong analytical skills, accuracy, organization, and effective communication.

Provides technical product support and training to B2B distributors and suppliers through phone, chat, and email. Troubleshoots issues with digital products, software, search tools, CRM, ordering, mobile, and website platforms; promotes self-service resources; resolves escalated inquiries; supports first-contact resolution; and identifies opportunities for new product features. The role requires accurate data entry, professional communication, and two to three years of technical support or call center experience.

Leads the lifecycle, administration, governance, support, integrations, reporting, security, and modernization of enterprise business and People Experience platforms. Manages platform specialists, vendor relationships, enhancements, upgrades, data quality, system controls, and adoption initiatives. Partners with Finance, HR, IT, developers, and business stakeholders to translate requirements into scalable solutions while overseeing roadmaps, budgets, contracts, process improvements, and cross-platform reporting.

Design, develop, and support Azure-based integration solutions, RESTful APIs, and web services. Write and maintain C# code, monitor system performance, troubleshoot integration issues, manage Azure DevOps CI/CD deployments, and implement unit testing. Collaborate with product managers, business analysts, QA engineers, internal stakeholders, and external partners. Maintain technical documentation and provide Tier 2/3 support while ensuring reliable, secure, and scalable integrations.

Lead post-sale customer lifecycle to maximize retention, adoption, and lifetime value. Build and scale Customer Success and Retention teams, implement health scoring, drive onboarding and activation, reduce churn, identify expansion opportunities, and partner with Sales, Product, and Marketing to deliver measurable customer outcomes.