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Lead and expand employer channel partnerships with benefits consultants, brokers, and alliances to drive distribution of Fabric's virtual care and clinical automation platform. Develop and execute joint go-to-market strategies, manage partner relationships, generate partner-sourced pipeline and revenue, collaborate with Sales/Marketing/Client Success, deliver presentations and business cases, represent Fabric at industry events, and provide market intelligence to Product and Strategy teams.

Provide Tier 1 technical and administrative support to patients, providers, and pharmacies via phone, chat, and email. Troubleshoot platform issues, assist with onboarding, handle payments and records, document interactions in Zendesk, and escalate to Tier 2 or clinical teams as needed while maintaining HIPAA compliance and excellent customer service.

Own and evolve Fabric's AWS/EKS infrastructure, build Terraform-managed infrastructure, improve observability with Datadog, lead incident response and SLOs, automate operations with AI/agentic workflows, optimize AWS resources, and ensure HIPAA-compliant, high-availability platform architecture while mentoring engineers.