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Secure Outset’s AWS infrastructure, Terraform code, application architecture, and product code. Responsibilities include security reviews, penetration-test coordination, vulnerability remediation, incident investigation, SIEM detection engineering, alert response, telemetry improvement, security automation, cloud hardening, IAM, secrets management, and collaboration with engineering and SRE teams. The role leads technical platform investigations during security and privacy incidents and develops practical controls that protect systems without slowing product delivery.

Own end-to-end qualitative research projects for enterprise customers, including study scoping, interview guide design, participant recruitment, fieldwork oversight, analysis, and customer readouts. Translate business questions into structured studies, optimize customer-built research, manage recruitment operations, deliver actionable insights, and support successful pilots and ongoing partnerships. Collaborate with sales, customer success, research managers, contractors, and internal operations teams while identifying platform and process improvements.

Lead the company’s macOS environment as an onsite individual contributor. Manage the full Apple device lifecycle, Jamf administration, endpoint security, employee support, identity and access workflows, and office connectivity. Build secure automations using Python, shell scripting, APIs, webhooks, and AI tools. Administer Slack and integrations with Rippling, Google Workspace, and Jamf while improving onboarding, offboarding, compliance, documentation, and incident-response processes.

Own strategic enterprise and mid-market customer relationships, serving as a trusted advisor through adoption, renewals, expansion, and long-term success. Develop account plans, drive commercial health, identify growth opportunities, and partner with Sales on expansion. Translate customer feedback for Product and Engineering, forecast retention and growth, and manage executive stakeholder relationships across a portfolio of high-value SaaS accounts.

Coordinate high-volume recruiting operations, including complex interview scheduling, candidate communication, interviewer feedback, recruiting data in Ashby, candidate travel, expenses, and hiring logistics. Partner with recruiters and hiring managers, support recruiting events and talent programs, identify process bottlenecks, and create scalable documentation and workflows while maintaining an excellent candidate experience.

Own product marketing strategy, positioning, messaging, and go-to-market execution. Lead product launches, market research, competitive differentiation, customer storytelling, sales enablement, lifecycle campaign content, and adoption initiatives. Partner cross-functionally with Product, Sales, Customer Success, Content, and Growth teams to communicate product value and support pipeline generation. The role requires strategic planning, hands-on execution, strong storytelling, and comfort working in a fast-paced startup environment.

Own adoption, retention, renewals, and expansion across 100–200+ scaled accounts. Build lower-touch customer success programs, health scoring, playbooks, reporting, automation, lifecycle triggers, and operational cadences. Partner with RevOps, Marketing, Engineering, Product Support, and Product to improve customer outcomes and segment visibility. Create scalable onboarding, webinars, office hours, documentation, self-service resources, and success plans.

Own customer relationships and independently design and conduct qualitative and quantitative research using Outset’s AI platform. Translate research data into actionable insights, lead customer meetings, onboardings, and training, and create research content and enablement materials. Collaborate with Sales, Customer Success, Product, and Engineering to convert customer feedback into business and product impact.

Own and scale Outset’s participant recruitment system across partners, internal processes, and product experiences. Manage vendor performance, negotiations, feasibility, quality, fraud prevention, and recruitment workflows. Build benchmarks, playbooks, training, customer-facing content, and internal tooling while partnering with Product and Engineering to improve recruitment capabilities. The role requires independent program leadership, cross-functional coordination, and deep expertise in digital qualitative research recruitment.

As a Backend Engineer, you will design and optimize backend services, APIs, and data processing, collaborating with leadership and users.